Literature DB >> 30032125

Connecting perspectives on quality and safety: patient-level linkage of incident, adverse event and complaint data.

Marit S de Vos1,2, Jaap F Hamming1, Jolanda J C Chua-Hendriks1, Perla J Marang-van de Mheen2.   

Abstract

BACKGROUND AND
OBJECTIVE: Incident, adverse event (AE) and complaint data are typically used separately, but may be related at the patient level with one event triggering a cascade of events, ultimately resulting in a complaint. This study examined relations between incidents, AEs and complaints that co-occurred in admissions.
METHODS: Independently and routinely collected incident, AE and complaint data were retrospectively linked for surgical admissions in an academic centre (2008-2014). Two investigators reviewed whether incidents/AEs in admissions were clinically related and in what sequence (incident preceding vs following AE). Likelihood of occurrence of AEs and AE cascades (ie, ≥3 AEs) was studied using logistic regression analyses.
RESULTS: Complaints were filed for 33 (0.1%) of 26 383 admissions. Complaints filed by patients with incidents and/or AEs (n=13) mostly addressed quality/safety problems, whereas other complaints mostly addressed relationship problems. Incidents and AEs co-occurred in 730 (2.8%) admissions, which seemed clinically related in 34% of these cases. Incidents with related AEs preceded as well as followed AEs (56.6%/44.4%). Patients with incidents were at greater risk of AEs than patients without incidents, even for seemingly unrelated AEs (OR 1.4; 95% CI 1.3 to 1.6). Risk of AE cascades was greater when patients with AEs also had incidents, regardless of whether these seemed related (unrelated: OR 2.0; 95% CI 1.6 to 2.5; related: OR 5.7; 95% CI 4.3 to 7.4) or whether incidents preceded or followed AEs in these admissions (53% vs 52%, P>0.05).
CONCLUSIONS: Patient-level linkage of incident, AE and complaint data can reveal relations between events that otherwise remain obscured, such as incidents that trigger as well as follow AEs, introducing event cascades, regardless of whether clinical relations seem present. © Author(s) (or their employer(s)) 2019. No commercial re-use. See rights and permissions. Published by BMJ.

Entities:  

Keywords:  adverse events, epidemiology and detection; incident reporting; patient safety; quality improvement; quality measurement

Year:  2018        PMID: 30032125     DOI: 10.1136/bmjqs-2017-007457

Source DB:  PubMed          Journal:  BMJ Qual Saf        ISSN: 2044-5415            Impact factor:   7.035


  7 in total

1.  Safety culture and adverse event reporting in Ghanaian healthcare facilities: Implications for patient safety.

Authors:  Aaron Asibi Abuosi; Collins Atta Poku; Priscilla Y A Attafuah; Emmanuel Anongeba Anaba; Patience Aseweh Abor; Adelaide Setordji; Edward Nketiah-Amponsah
Journal:  PLoS One       Date:  2022-10-19       Impact factor: 3.752

Review 2.  Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.

Authors:  Jackie van Dael; Tom W Reader; Alex Gillespie; Ana Luisa Neves; Ara Darzi; Erik K Mayer
Journal:  BMJ Qual Saf       Date:  2020-02-04       Impact factor: 7.035

3.  Healthcare Complaints Analysis Tool: reliability testing on a sample of Danish patient compensation claims.

Authors:  Soren Bie Bogh; Jonas Harder Kerring; Katrine Prisak Jakobsen; Camilla Hagemann Hilsøe; Kim Mikkelsen; Søren Fryd Birkeland
Journal:  BMJ Open       Date:  2019-11-25       Impact factor: 2.692

4.  A qualitative study of National Health Service (NHS) complaint-responses.

Authors:  May McCreaddie; Bethan Benwell; Alice Gritti
Journal:  BMC Health Serv Res       Date:  2021-07-15       Impact factor: 2.655

5.  Getting the whole story: Integrating patient complaints and staff reports of unsafe care.

Authors:  Jackie Van Dael; Alex Gillespie; Tom Reader; Katelyn Smalley; Dimitri Papadimitriou; Ben Glampson; Daniel Marshall; Erik Mayer
Journal:  J Health Serv Res Policy       Date:  2021-07-07

6.  Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation.

Authors:  Traber D Giardina; Saritha Korukonda; Umber Shahid; Viralkumar Vaghani; Divvy K Upadhyay; Greg F Burke; Hardeep Singh
Journal:  BMJ Qual Saf       Date:  2021-02-17       Impact factor: 7.035

7.  Incident reporting reduction during the COVID-19 pandemic in a tertiary Italian hospital: A retrospective analysis.

Authors:  Giulia Pauletti; Cristian Girotto; Giuseppe De Luca; Anna Maria Saieva
Journal:  Int J Qual Health Care       Date:  2022-05-03       Impact factor: 2.257

  7 in total

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