PURPOSE: : The purpose of this research is to (1) investigate the impact of nursing unit design on nursing staff communication patterns and, ultimately, on patient falls in acute care nursing units; and (2) evaluate whether differences in fall rates, if found, were associated with the nursing unit physical structure (shape) or size. BACKGROUND: : Nursing staff communication and nursing unit design are frequently linked to patient safety outcomes, yet little is known about the impact of specific nursing unit designs on nursing communication patterns that might affect patient falls. METHOD: : An exploratory longitudinal correlational design was used to measure nursing unit communication structures using social network analysis techniques. Data were collected 4 times over a 7-month period. Floor plans were used to determine nursing unit design. Fall rates were provided by hospital coordinators. RESULTS: : An analysis of covariance controlling for hospitals resulted in a statistically significant interaction of unit shape and size (number of beds). The interaction occurred when medium- and large-sized racetrack-shaped units intersected with medium- and large-sized cross-shaped units. CONCLUSION: : The results suggest that nursing unit design shape impacts nursing communication patterns, and the interaction of shape and size may impact patient falls. How those communication patterns affect patient falls should be considered when planning hospital construction of nursing care units.
PURPOSE: : The purpose of this research is to (1) investigate the impact of nursing unit design on nursing staff communication patterns and, ultimately, on patient falls in acute care nursing units; and (2) evaluate whether differences in fall rates, if found, were associated with the nursing unit physical structure (shape) or size. BACKGROUND: : Nursing staff communication and nursing unit design are frequently linked to patient safety outcomes, yet little is known about the impact of specific nursing unit designs on nursing communication patterns that might affect patient falls. METHOD: : An exploratory longitudinal correlational design was used to measure nursing unit communication structures using social network analysis techniques. Data were collected 4 times over a 7-month period. Floor plans were used to determine nursing unit design. Fall rates were provided by hospital coordinators. RESULTS: : An analysis of covariance controlling for hospitals resulted in a statistically significant interaction of unit shape and size (number of beds). The interaction occurred when medium- and large-sized racetrack-shaped units intersected with medium- and large-sized cross-shaped units. CONCLUSION: : The results suggest that nursing unit design shape impacts nursing communication patterns, and the interaction of shape and size may impact patient falls. How those communication patterns affect patient falls should be considered when planning hospital construction of nursing care units.
Entities:
Keywords:
communication structure; nursing unit design; patient falls; social network analysis
For years, operational efficiency has been a chief hospital objective and a fundamental
consideration in the design of nursing units. Factors such as the size of patient rooms
and their positioning within the nursing unit were understood to influence a unit’s
shape and its operational efficiency. More recently, designers found that, within a
nursing unit, the number and placement of centralized or decentralized nursing
workstations also influenced operational efficiency, that is, how far nurses must travel
to provide care (Fay, Carll-White,
Schadler, Isaacs, & Real, 2017; Kazanasmaz, & Tayfur, 2012). Whether these
operational efficiency issues should also include nursing staff communication patterns
remained unclear. However, Kalisch
and Begeny (2005) found that the physical environment affected nursing team
function; and when nurses were confronted with long or double corridors limiting their
ability to see coworkers, they did not seek help when needed.Concerns about patient safety (Stichler, 2017), a complex problem with no single or simple solutions, have
also been addressed in hospital and room designs.The results of numerous studies have suggested that visibility (observability) of
patients from nursing work areas, such as nurses’ stations and medication preparation
areas, is important in improving safety outcomes such as patient falls (Hadi & Zimring, 2016; Hignett, 2010; Lopez, Gerling, Carey, & Kanak,
2010; Taylor &
Hignett, 2016). Long corridors with greater space between rooms or between
the two ends of the hall reduce visibility, and therefore the nursing staff’s ability to
surveil their patients (Hadi &
Zimring, 2016). Where visibility is low, work-arounds such as bed alarms and
video monitors have been used, although inconsistently and with mixed results (Lopez et al., 2010). Because
communication is one of the chief contributors to negative patient safety outcomes
(Institute of Medicine,
2000), a possible reason for the mixed result with work-arounds is the
failure to explore the impact of nurses’ communication patterns on patient safety and
how those communication patterns may differ when constrained by different nursing unit
shapes with varying levels of patient observability. Trzpuc and Martin (2010) used space syntax
theory as a framework to understand relationships among spatial aspects of medical
surgical nursing units on visibility and accessibility of staff and patients and found
that both visibility and accessibility impacted staff communication. In a multimethod
study conducted by Real, Bardach, and Bardach (2017), nursing staff reported that
teamwork and communication with each other were reduced, while patient falls increased,
in nursing units with decentralized nursing stations.The current study was part of a larger research project in which staff communication
patterns in 24 nursing units in three acute care hospitals were described using social
network analysis (SNA) at four points in time over a 7-month period to assess their
stability over time. Finding a set of stable metrics that could be used by organizations
to assess communication was imperative if the data collected at a particular time would
be useful to those organizations. Unlike other SNA environments, staff members in
hospitals work 3 days a week, so the SNA environment may be very inconsistent. Assuming
a stable set of metrics was found, a second goal was to explore the possible association
of the stable communication metrics and the nursing unit physical structure (shape) with
safety outcomes, specifically, fall rates. Usually, all nursing units within a hospital
building have a similar shape. This was true in our sample too. However, because some
nursing units in our sample were in different buildings within the same hospital, we
also attempted to differentiate the impact of nursing unit shape differences versus
characteristics common across all nursing units (despite their different physical
designs) within a single hospital on fall rates.
Method
Sample and Setting
The sample for this study consisted of 24 nursing units from three acute care
hospitals in the southwestern United States. Individual-level data from 1,561
nursing unit staff were collected and then aggregated using group means to
represent their nursing units, resulting in a nursing unit sample size of 24.
Most (66%) of the individual nursing staff sample was comprised of registered
nurses (RNs), with patient care technicians (PCTs) making up the second largest
group (27%). Unit clerks (UCs) and other assistive personnel such as monitor
watchers who were working on the days of data collection comprised the remaining
7% of the sample. Network data were collected via questionnaire from nursing
unit staff over four 24-hr periods, which will be described in more detail in
the section on measures. Network data from the four data collections were
aggregated to create information sharing and decision-making networks for each
nursing unit. The average number of staff for the aggregated unit networks
ranged from 9.75 to 35. Human subjects review of the study was performed at the
universities of the principal investigators and each of the three hospitals
before any data were collected.The sample of nursing units (N = 24) included the following
specialties: progressive care (n = 3), telemetry
(n = 3), oncology (n = 5), neurology
(n = 2), general medical (n = 2),
orthopedic (n = 2), general surgical (n = 3),
observation (n = 1), women (n = 2), and
cardiac (n = 1). Unit size ranged from 12 to 51 beds. For
analysis, unit size was categorized as small equals 1–20 beds
(n = 7), medium equals 21–35 beds (n =
10), and large equals 36–51 beds (n = 7). Four unit shapes were
identified from floor plans: compact circle, compact square, racetrack, and
cross. Unit size by nursing unit shape ranged from compact circle with 36 beds
(n = 2), compact square with 16–27 beds (n
= 7), racetrack with 12–40 beds (n = 9), and cross with 25–51
beds (n = 6). Most patient rooms were private. On Unit 1 (cross
shaped), which had the most falls, there were nine private and nine semiprivate
rooms. Units 8 and 16, which had no falls, had only private rooms. All
facilities used sitters to observe patients when clinical staff felt constant
observation was necessary to prevent injury. All facilities had bed alarms and
other forms of technology to warn staff of fall risk potential. All nursing
units used mobile communication devices, such as Vocera. All units had a
combination of centralized and decentralized documentation and communication
stations. The compact square units had centralized documentation and
communication stations but augmented their centralized stations with
workstations on wheels.
Measurement
Networks
As is typical in SNA (Effken, Gephart, Brewer, & Carley, 2013), to collect nursing
staff data to define the networks, a questionnaire was used to ask the same
three questions 4 times (baseline, 1, 4, and 7 months). The three questions
asked staff about (1) the frequency with which they discussed patient care
with others working on their unit during their current shift (resulting in
an information sharing network), (2) the frequency they asked others on the
unit for advice, and (3) the frequency of others asking them for advice
(Questions 2 and 3 were combined to form the decision-making network). The
questions were typical of those used in SNA research (e.g., Who among this
group of potential colleagues do you ask for advice? How often do you
interact with X, Y, Z?; Patterson et al., 2013; van Beek et al., 2011). Frequency
of communication for network questions was measured via a 5-point scale
ranging from not at all = 0, rarely = 1,
some = 2, a lot = 3 to
constantly = 4. Table 1 provides definitions of the
metrics used to describe the resulting networks.
Table 1.
Network Metrics Used in the Study With Their Definitions.
Network Metric
Definition
Node size
The number of nodes (in this case, individual staff) in
the network.
Density
The percentage of actual to possible connections between
nodes.
Weighted density
Density weighted by frequency of communication.
Total degree centrality
How many neighbors a node is connected to—includes both
incoming (in-degree) and outgoing (out-degree)
communication.
Betweenness centrality
Measures the number of times that connections must pass
through a single individual to be connected (i.e., which
person is most central to the network as a whole and
likely to be the most influential with the most group
knowledge). Higher scores describe organizations in whom
many people play this central role.
Eigenvector centrality
Measure of node connections to highly connected people.
A person well connected to well-connected people can
spread information quickly and could be critical when
rapid communication is needed.
Clustering coefficient
Extent to which there are small clusters (cliques). A
higher clustering coefficient supports local information
diffusion as well as a decentralized infrastructure
because employees are likely to share information and
know what is happening in their work group.
Average distance
The average number of connections along the shortest
paths for all possible pairs of network nodes. Average
distance provides a measure of information
efficiency.
Diffusion
The speed with which information can travel through the
network.
Network Metrics Used in the Study With Their Definitions.
Patient fall rate
Patient fall rates were provided by each hospital for each nursing unit in
the study for each of the 4 months of data collection. To control for
differences in unit size, patient fall rates were standardized as total
patient falls per 1,000 patient days. To adjust for month-to-month variation
of fall rates, a mean of the four monthly rates was calculated and used as
an aggregate value in the analysis.
Nursing unit designs
We obtained floor plans for each of the 24 nursing units studied. Two of the
authors independently compared the floor plans with six standard unit design
shapes (Bobrow &
Thomas, 2000) and unanimously agreed that our sample comprised
four of the six types (cross, racetrack, compact circle, and compact
square). Some hospitals had multiple buildings. The nursing unit shapes were
generally consistent within a building, but not always consistent within a
hospital. All nursing units in the study had both centralized and
decentralized work stations located outside of patient rooms. Some of the
units with centralized workstations (nursing stations) used mobile
workstations to provide access to computers away from the central
workstation. Figures
1
–3 depict the floor plans of the
nursing units with the fewest and greatest number of falls. When examining
differences in the fewest and greatest patient fall rates across all shaped
units, differences were noted. The compact square- (Unit 16) and racetrack
(Unit 8)-shaped units did not have any patient falls. The cross-shaped unit
(Unit 1) had the greatest number of falls. There were also differences among
these different shaped units with the distribution of nurses’ work spaces.
Further classification of unit characteristics (following the terminology
used by Hua, Becker,
Wurmser, Bliss-Holtz, and Hedges, 2012) revealed that the compact
square-shaped unit had a centralized nurses station, the racetrack-shaped
unit had a hybrid design with a centralized nurses station and decentralized
touchdown areas (small workstations containing a computer and phone) outside
patient rooms throughout the nursing unit, and the cross-shaped unit had a
decentralized design with a small centralized nurses station and several
small substations or pods located throughout the unit.
Figure 1.
Floor plan for decentralized cross-shaped nursing unit (Unit 1). Open
squares marked on the floor plan denote computers and asterisks
denote telephones.
Figure 2.
Floor plan for hybrid racetrack-shaped nursing unit (Unit 8). Open
squares marked on the floor plan denote computers and asterisks
denote telephones.
Figure 3.
Floor plan for centralized compact square-shaped nursing unit (Unit
16). Open squares marked on the floor plan denote computers and
asterisks denote telephones. Two mobile workstations available for
staff use not depicted in the drawing.
Floor plan for decentralized cross-shaped nursing unit (Unit 1). Open
squares marked on the floor plan denote computers and asterisks
denote telephones.Floor plan for hybrid racetrack-shaped nursing unit (Unit 8). Open
squares marked on the floor plan denote computers and asterisks
denote telephones.Floor plan for centralized compact square-shaped nursing unit (Unit
16). Open squares marked on the floor plan denote computers and
asterisks denote telephones. Two mobile workstations available for
staff use not depicted in the drawing.
Data collection and analysis
As noted earlier, nursing communication data were measured at baseline and 1,
4, and 7 months later. In addition to the three network questions discussed
earlier, staff were asked about their confidence in the information they
received, their demographics (e.g., job and experience), and whether the day
of data collection was normal (typical) or not. Patient falls occurred
throughout the entire month that data were collected and not necessarily on
the day of data collection, because staff data collection and patient falls
occurred during a single month, but not necessarily on a day a fall
occurred, we did not include staff data related to workload variance in the
current study.
Technology used for data collection
All staff communication data were collected at the end of their shifts (both
day and night shifts for the same 24-hr period) using a handheld tablet with
wireless Internet connection (for details, see Benham-Hutchins, Brewer, Carley, Kowalchuk,
& Effken, 2017). The handheld tablet contained an electronic
version of the staff survey. Using a handheld tablet and associated website,
rather than paper and pencil, allowed a more efficient method for the
research team to list only the staff working on the nursing unit that day,
thus making the survey less onerous for staff (it took approximately 15 min
or less to complete).Nursing staff responses were uploaded from the individual handheld devices to
a website where they were automatically converted into the format required
for ORA (3.0.9x) (Carley,
2018), a network analysis software application, which was used
for network analysis. ORA was used to construct a matrix that denoted, for
each staff member, those nursing staff members with whom they had discussed
patient care (Question 1) during their just-completed shift. The resulting
matrix defines the “information-sharing network.” The network for each
nursing unit was viewed visually and metrics generated to describe its
characteristics. The “advice network” was derived in similar fashion, but
since two questions were used (How often did you go to any of these
coworkers for patient care–related decision-making advice? How often did
any of these coworkers come to you for patient care–related
decision-making advice?), there were initially two separate
networks which were then merged into one.Network analysis produces a set of commonly accepted metrics for each network
measuring such characteristics as nodes (number of nursing staff) density of
communication, weighted density (weighted by frequency of communication),
centrality, small groups (clustering), average distance (measures efficiency
of communication), and speed of communication (diffusion). Nine of these
metrics (listed in Table 2) were found to be stable (within standard deviation
[SD] = 0.5) over the 4 time periods and, therefore,
were used for all further analyses.
Table 2.
Mean (M), Standard Deviation (SD),
and Analysis of Variance (ANOVA) of Network Metrics by Unit
Shape.a
Network Metricb
Compact Circlec
(n = 2)
Compact Square (n = 7)
Race Track (n = 9)
Crossd (n =
6)
ANOVA Result (df = 3)
M
SD
M
SD
M
SD
M
SD
Node sizee
24.25
3.53
15.29
1.88
16.19
5.13
26.33
6.40
F = 8.08, p =
.001
Densitye
0.35
0.07
0.40
0.04
0.43
0.06
0.30
0.08
F = 5.07, p <
.01
Weighted densitye
0.21
0.07
0.26
0.03
0.27
0.05
0.17
0.05
F = 6.65, p <
.01
Total degree centralitye
0.22
0.07
0.27
0.03
0.28
0.05
0.29
0.05
F = 6.74, p <
.01
Betweenness centralityf
0.02
0.00
0.03
0.00
0.05
0.01
0.03
0.00
F = 9.56, p <
.001
Eigenvector centralitye
0.26
0.02
0.34
0.02
0.35
0.06
0.26
0.04
F = 6.99, p <
.01
Clustering coefficiente
0.50
0.06
0.53
0.04
0.50
0.04
0.42
0.05
F = 7.92, p =
.001
Average distanceg
2.68
0.66
2.28
0.18
2.60
0.27
2.99
0.31
F = 6.47, p <
.01
Diffusionh
0.71
0.05
0.67
0.05
0.87
0.12
0.77
0.03
F = 9.31, p <
.001
a Note that n for each unit shape
varies as shown in the table. bWith two exceptions
(node size and average distance) that are actual counts, metrics
are measured on a 0–1 scale. cTwo compact circles
with short connecting corridor containing elevators and support
space. dIn one unit, one arm was shorter than the
others. eCross different from compact square and
racetrack. fCompact circle different from racetrack
and cross, compact square different from racetrack.
gCross different from compact square.
hCompact square different from racetrack.
Mean (M), Standard Deviation (SD),
and Analysis of Variance (ANOVA) of Network Metrics by Unit
Shape.aa Note that n for each unit shape
varies as shown in the table. bWith two exceptions
(node size and average distance) that are actual counts, metrics
are measured on a 0–1 scale. cTwo compact circles
with short connecting corridor containing elevators and support
space. dIn one unit, one arm was shorter than the
others. eCross different from compact square and
racetrack. fCompact circle different from racetrack
and cross, compact square different from racetrack.
gCross different from compact square.
hCompact square different from racetrack.SPSS (IBM SPSS Statistics) Version 24 was used to analyze the data. Analysis
of variance was used to evaluate network metrics (Table 2); and analysis of
covariance (ANCOVA) was used to evaluate fall rates for differences based on
nursing unit design and size (number of beds) while controlling for variance
common to a hospital.
Results
Results for network metric differences across all 24 units will be reported first,
followed by results for the three units with the highest and lowest fall rates.
Table 2 summarizes
differences in network metrics averaged over the four data collection periods for
the 24 units. Although the racetrack had one of the lowest node counts (nursing
staff), it had the highest communication density and weighted density. The racetrack
also had the fastest (87%) diffusion rate and the second shortest average distance,
which measures efficiency of the communication network. Distance is a measure of the
number of links (connection between two people) on the shortest path between two
nodes. Because two people may be connected through others and not directly with each
other, the number of links will vary. The smaller the average distance value, the
more efficient the communication in the network. The racetrack had high centrality
(i.e., many links to highly connected people). The cross-shaped nursing units had
the highest node counts, the lowest density, moderate centrality, and the greatest
average distance. Cross-shaped nursing units had significantly more patient beds
(M = 37.3, SD = 11.67) than compact square-
(M = 21.9, SD = 4.14) or racetrack
(M = 23, SD = 9.5)-shaped nursing units,
F(3, 20) = 5.0, p = .01. Each of the two
compact circle-shaped nursing units contained 36 beds.Average falls per 1,000 patient days ranged from 0 to 4.94, with a mean fall rate of
2.4 (SD = 1.2). To control for the differences in fall rates
related to hospital characteristics unrelated to nursing unit shape or size, an
ANCOVA was performed with hospital as a covariate and nursing unit shape and size as
main effects. The model revealed a statistically significant interaction of nursing
unit shape and size, F(2, 15) = 6.317, p = .01.
Figure 4 illustrates the
relationships among nursing unit shape, bed size, and fall rate. The primary
y-axis represents bed size and the secondary
y-axis represents fall rate. Bars are grouped according to nursing
unit shape in the following order from left to right, compact circle
(n = 2), compact square (n = 7), racetrack
(n = 9), and cross (n = 6). Note that
cross-shaped nursing units are generally larger and have more falls per 1,000
patient days than similarly sized units. Figure 5 illustrates the interaction between
cross-shaped nursing units and racetrack-shaped units (when limited to those either
medium or large sized).
Figure 4.
Graphic illustration of fall rates (line) and unit shapes and bed size
represented by height of bars. The y-axis scale on left
represents bed size and on right represents fall rate. Bars along
x-axis are shaded to represent nursing unit shapes.
Figure 5.
Graphic representation of interaction between medium- and large-sized
racetrack and medium- and large-sized cross-shaped nursing units. The
y-axis scale represents fall rate and
x-axis represents small- (1–20 beds), medium- (21–35
beds), and large-sized (36–51 beds) units.
Graphic illustration of fall rates (line) and unit shapes and bed size
represented by height of bars. The y-axis scale on left
represents bed size and on right represents fall rate. Bars along
x-axis are shaded to represent nursing unit shapes.Graphic representation of interaction between medium- and large-sized
racetrack and medium- and large-sized cross-shaped nursing units. The
y-axis scale represents fall rate and
x-axis represents small- (1–20 beds), medium- (21–35
beds), and large-sized (36–51 beds) units.Table 3 and Figures 6
–8 show the network metrics and visualizations
for the three nursing units with the highest and lowest fall rates. Visualizations
depict the three units at baseline, showing the day and night shifts as light gray
and black nodes, respectively. Node size depicts relative eigenvector centrality
values for each staff member. Staff roles are identified by node names: RNs, PCTs,
UCs, and charge nurse (RN charge), followed by participant number. The width of the
links between nodes indicates frequency of communication, with darker, wider lines
representing more frequent communications. Arrows depict direction of
communication.
Table 3.
Network Metrics for Three Units With Highest and Lowest Fall Rates.
Unit
Node Size
Diffusion
Average Distance
Density
Weighted Density
Total Degree Centrality
Betweenness Centrality
Eigenvector Centrality
Clustering Coefficient
1
25
.74
.69
.29
.17
.18
.03
.26
.42
8
9
.75
.45
.51
.37
.39
.04
.39
.55
16
17
.81
.57
.5
.3
.31
.03
.33
.59
Note. Units 8 (hybrid racetrack) and 16 (centralized
compact square) had no falls. Unit 1 (decentralized cross) had an
average rate of 4.94 falls per 1,000 patient days.
Figure 6.
Network visualization for decentralized cross-shaped nursing unit (Unit 1) at
baseline, showing the day and night shifts as light gray and black nodes,
respectively. Node size depicts relative eigenvector centrality values for
each staff member. Staff roles are identified by node names: registered
nurses (RN), patient care technicians (PCT), unit clerk (UC), and charge
nurse (RN charge), followed by participant number. The width of the links
between nodes indicates frequency of communication, with darker, wider lines
representing more frequent communications. Arrows depict direction of
communication.
Figure 7.
Network visualization for hybrid racetrack-shaped nursing unit (Unit 8) at
baseline, showing the day and night shifts as light gray and black nodes,
respectively. Node size depicts relative eigenvector centrality values for
each staff member. Staff roles are identified by node names: registered
nurses (RN), patient care technicians (PCT), unit clerk (UC), and charge
nurse (RN charge), followed by participant number. The width of the links
between nodes indicates frequency of communication, with darker, wider lines
representing more frequent communications. Arrows depict direction of
communication.
Figure 8.
Network visualization for centralized compact square-shaped nursing unit
(Unit 16) at baseline, showing the day and night shifts as light gray and
black nodes, respectively. Node size depicts relative eigenvector centrality
values for each staff member. Staff roles are identified by node names:
registered nurses (RN), patient care technicians (PCT), unit clerk (UC), and
charge nurse (RN charge), followed by participant number. The width of the
links between nodes indicates frequency of communication, with darker, wider
lines representing more frequent communications. Arrows depict direction of
communication.
Network Metrics for Three Units With Highest and Lowest Fall Rates.Note. Units 8 (hybrid racetrack) and 16 (centralized
compact square) had no falls. Unit 1 (decentralized cross) had an
average rate of 4.94 falls per 1,000 patient days.Network visualization for decentralized cross-shaped nursing unit (Unit 1) at
baseline, showing the day and night shifts as light gray and black nodes,
respectively. Node size depicts relative eigenvector centrality values for
each staff member. Staff roles are identified by node names: registered
nurses (RN), patient care technicians (PCT), unit clerk (UC), and charge
nurse (RN charge), followed by participant number. The width of the links
between nodes indicates frequency of communication, with darker, wider lines
representing more frequent communications. Arrows depict direction of
communication.Network visualization for hybrid racetrack-shaped nursing unit (Unit 8) at
baseline, showing the day and night shifts as light gray and black nodes,
respectively. Node size depicts relative eigenvector centrality values for
each staff member. Staff roles are identified by node names: registered
nurses (RN), patient care technicians (PCT), unit clerk (UC), and charge
nurse (RN charge), followed by participant number. The width of the links
between nodes indicates frequency of communication, with darker, wider lines
representing more frequent communications. Arrows depict direction of
communication.Network visualization for centralized compact square-shaped nursing unit
(Unit 16) at baseline, showing the day and night shifts as light gray and
black nodes, respectively. Node size depicts relative eigenvector centrality
values for each staff member. Staff roles are identified by node names:
registered nurses (RN), patient care technicians (PCT), unit clerk (UC), and
charge nurse (RN charge), followed by participant number. The width of the
links between nodes indicates frequency of communication, with darker, wider
lines representing more frequent communications. Arrows depict direction of
communication.As noted previously, two nursing units (one a hybrid racetrack and the other a
centralized compact square) reported no falls during the 4 months data were
collected. These two units had faster diffusion, shorter average distances, higher
density and weighted density, more clustering, and a higher percentage of staff who
were central to the network. The decentralized cross-shaped nursing unit with the
most falls had more staff (higher node size), fewer connections between staff (lower
density), higher average distance, a lower percentage of central (influential)
individuals, and fewer clusters (small groups).
Discussion
The results in this study support those from other studies (Fay et al., 2017; Real, Barduch, & Barduch, 2017). It
appears that nursing unit design and size (particularly if medium or large units)
may affect fall rates because some unit design shapes allow less close visual or
aural monitoring than others, which is crucial for preventing falls. Further
research will be needed to validate this conclusion. With the exception of instances
where nursing units were located in different wings or clinical areas, the units in
each of the three study site hospitals shared a single design shape unique to that
hospital. It is uncertain how other hospital variables such as safety cultures or
unit cultures that were not measured directly could have affected the communication
network findings.A second finding of this study was that network communication metrics differed with
nursing unit shape. In general, cross-shaped decentralized units had less effective
communication structures (as evidenced by lower density, diffusion, clustering
coefficient, and eigenvector centrality network metrics) than racetrack-shaped
hybrid (a centralized nurses workstation with decentralized touchdown areas) or
compact square-shaped centralized units. This result may reflect lower visibility or
access to other staff because of the longer straight corridors associated with the
cross-shaped units in this study. This finding is similar to those reported by Fay, Carll-White, Schadler, Isaacs,
and Real (2017); Real
et al. (2017); and Kalisch and Begeny (2005), who found that visibility of other staff
affected communication with each other, and decentralized workstations resulted in
less access and less communication. This finding was also similar to that of Hua, Becker, Wurmser, Bliss-Holtz,
and Hedges (2012), who found that a move from a decentralized design to a
hybrid design resulted in nurses feeling more isolated with fewer social
interactions (i.e., communication).Because of the small sample size of nursing units in the current study, we must be
cautious in generalizing the results. However, if these results do apply broadly,
hospital designers might do well to ensure that nursing staff visualization of
patients is maximized to reduce fall rates, one of the more expensive complications
for patients and hospitals. New technologies, such as computer simulation, can
include consideration of nurses’ work flow and distances traveled for various
activities (e.g., assessment, medication administration, rounding, and handoffs) as
well as the more traditional data such as room size, capacity, equipment, and floor
plan (O’Hara, 2014).Researchers (Pati, Evans, Harvey,
& Bazuin, 2012a; Pati, Harvey, & Thurston, 2012b) have used computer simulation to
assess the impact of decentralizing nursing support spaces on nurses’ walking
distances and use of time. The results of this study suggest that communication
network data may also be an important consideration to support desirable
communication patterns that have the potential to reduce the number of patient
falls. As Rashid (2015) notes:Unit layouts can do a great deal to encourage communication and collaboration
by eliminating visual and physical barriers. Conversely, they can all too
easily disrupt existing relationships by imposing unnecessary barriers. The
identity of a practice team may depend on how visible the members are to the
patient and patient family within a unit. It may also depend on how the
members are visible to each other within the unit. (p. 632)In the current study, the specific unit design shapes that were shown to support
better communication and reduce falls also increased bed visibility. A mathematical
technique, targeted visibility index (TVI; Lu, 2010; Lu & Zimring, 2012), has been proposed
as a technique to measure patient bed visibility in nursing units. These authors
used TVI to compare various unit shapes and concluded that radial and double
corridor units had the best visibility. However, as Rashid (2015) noted, TVI methodology only
uses geometry and omits the human factors involved. Space Syntax analysis is another
technique that could be useful to identify sight lines, as well as travel paths,
under different unit designs, but may have some of the same limitations.Some researchers have also linked unit designs with low-visibility rooms to patient
mortality. One study of 664 patients admitted to the Columbia University Medical
Center in 2008 concluded that patient mortality was higher (82%) in low-visibility
rooms than in high-visibility rooms (64%; Leaf, Homel, & Factor, 2010). Lu, Ossmann, Leaf, and Factor
(2014) reanalyzed Leaf et al.’s (2010) data using TVI and reported that
over 35% of the difference in mortality for the sickest of these patients was
consistent with low visibility. While our current study used SNA to evaluate the
nursing unit staff communication structure and the relationships among communication
structural characteristics (i.e., metrics) and nursing unit shapes and size to
patient falls, we did not examine patient mortality. Further research incorporating
space syntax theory as a framework along with SNA may add further context to
understanding the impact of the structural layout of the physical environment on
nursing staff communication and patient outcomes.The current study did not examine the effect of overall nursing unit patient acuity
levels or nursing staff experience levels or tenure with the hospital, which could
have also influenced the communication patterns among nurses. Less experienced
nurses may have sought more advice (advice network) or nursing staff on units with
higher average patient acuity levels may have discussed patient care more frequently
(information sharing network).
Conclusion
This exploratory study examined the association of nursing staff communication
network metrics with nursing unit design shapes and patient falls. Although our
sample was small (24 nursing units), finding a link between the communication
patterns consistent with specific unit design shapes and sizes and patient falls
seems to support other studies reported in the literature linking visibility with
patient falls. More research is needed, but the results of this study further
emphasize the need for hospital designers to work closely with nursing staff to
determine, not only the most efficient and esthetically beautiful designs but also
those designs that maximize patient safety...Specific nursing communication patterns measured by network analysis metrics
may be linked to specific unit design shapes, particularly those that affect
patient and nurse visibility, and can affect the frequency of patient
falls.Hospital designers should work with nursing staff to determine not only the
most efficient and esthetically beautiful designs but also those designs
that maximize patient safety.Click here for additional data file.Supplemental Material,
Nursing_Unit_Design,_Nursing_Staff_Communication_Networks,_and_Patient_Falls_Are_They_Related
for Nursing Unit Design, Nursing Staff Communication Networks, and Patient
Falls: Are They Related? by Barbara B. Brewer, Kathleen M. Carley, Marge
Benham-Hutchins, Judith A. Effken, and Jeffrey Reminga in HERD: Health
Environments Research & Design Journal
Authors: Adriana P A van Beek; Cordula Wagner; Peter P M Spreeuwenberg; Dinnus H M Frijters; Miel W Ribbe; Peter P Groenewegen Journal: BMC Health Serv Res Date: 2011-06-01 Impact factor: 2.655
Authors: P Daniel Patterson; Anthony J Pfeiffer; Matthew D Weaver; David Krackhardt; Robert M Arnold; Donald M Yealy; Judith R Lave Journal: BMC Health Serv Res Date: 2013-03-22 Impact factor: 2.655