JungKun Park1, Jiseon Ahn, Weon Sang Yoo. 1. JungKun Park, PhD, professor, Hanyang University, Seoul, South Korea; Jiseon Ahn, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Texas; and Weon Sang Yoo, PhD, professor, business school, Korea University, Seoul.
Abstract
EXECUTIVE SUMMARY: The objective of this study was to analyze the effects of price and health consciousness on medical tourism. Accordingly, we explore the utility of the theory of planned behavior for assessing the relationships between several variables and explain consumers' intentions to be repeat medical tourists. A 26-item questionnaire was developed, and data were collected from 407 patients who visited South Korea for medical purposes. Structural equation modeling was used to analyze the data. The results indicate that medical tourists' price consciousness was significant with respect to their satisfaction with medical and travel services. However, health consciousness also influenced their decision-making process. The study results reveal that health consciousness did not have a significant effect on tourists' satisfaction with medical travel services. Although this study was conducted in South Korea, the findings may be relevant elsewhere. When developing products and services for the medical tourism industry, policymakers and service providers should focus on the importance of cost-effectiveness.
EXECUTIVE SUMMARY: The objective of this study was to analyze the effects of price and health consciousness on medical tourism. Accordingly, we explore the utility of the theory of planned behavior for assessing the relationships between several variables and explain consumers' intentions to be repeat medical tourists. A 26-item questionnaire was developed, and data were collected from 407 patients who visited South Korea for medical purposes. Structural equation modeling was used to analyze the data. The results indicate that medical tourists' price consciousness was significant with respect to their satisfaction with medical and travel services. However, health consciousness also influenced their decision-making process. The study results reveal that health consciousness did not have a significant effect on tourists' satisfaction with medical travel services. Although this study was conducted in South Korea, the findings may be relevant elsewhere. When developing products and services for the medical tourism industry, policymakers and service providers should focus on the importance of cost-effectiveness.
Authors: Monika Boguszewicz-Kreft; Sylwia Kuczamer-Kłopotowska; Arkadiusz Kozłowski; Ali Ayci; Mohammd Abuhashesh Journal: Int J Environ Res Public Health Date: 2020-03-03 Impact factor: 3.390