Jose Cerdan1, Daniel Catalan-Matamoros2, Sarah Warny Berg3. 1. Physio- and Occupational Therapy Department, Hvidovre Hospital, Hvidovre, Denmark; Respiratory Diseases and Allergology, Aarhus University Hospital, Aarhus, Denmark. 2. Department of Journalism and Communication, University Carlos III of Madrid, Madrid, Spain; Research group for Health Sciences CTS-451, University of Almeria, Almeria, Spain. Electronic address: dacatala@hum.uc3m.es. 3. Optimov Tele-Rehabilitation, Copenhagen, Denmark.
Abstract
OBJECTIVE: To gain insight into the experiences of patients with long-term conditions enrolled in an online rehabilitation programme using a web portal. METHODS: Danish outpatients were recruited from a rehabilitation department and were granted access to a web portal which included an online rehabilitation programme with key information, clinical advice, and self-management activities. After two weeks, patients were invited to participate in focus groups. A topic guide was used to explore this new online rehabilitation programme in relation to participants' experiences. RESULTS: Fourteen participants, ranging from 42 to 72 years old, were allocated into three focus groups. Participants mainly reported negative experiences by the following four themes: 'patients' experiences', 'technical aspects', 'areas for improvement', and 'digitalization added value'. CONCLUSION: Participants mainly reported negative experiences and suggested combining both face-to-face consultations with online care by user-friendly web portals. This will ensure a positive contribution from digital communication tools to rehabilitation. PRACTICE IMPLICATIONS: Patients' experiences should be considered in the design of web portals in rehabilitation which could help healthcare organizations when developing online rehabilitation programmes.
OBJECTIVE: To gain insight into the experiences of patients with long-term conditions enrolled in an online rehabilitation programme using a web portal. METHODS: Danish outpatients were recruited from a rehabilitation department and were granted access to a web portal which included an online rehabilitation programme with key information, clinical advice, and self-management activities. After two weeks, patients were invited to participate in focus groups. A topic guide was used to explore this new online rehabilitation programme in relation to participants' experiences. RESULTS: Fourteen participants, ranging from 42 to 72 years old, were allocated into three focus groups. Participants mainly reported negative experiences by the following four themes: 'patients' experiences', 'technical aspects', 'areas for improvement', and 'digitalization added value'. CONCLUSION:Participants mainly reported negative experiences and suggested combining both face-to-face consultations with online care by user-friendly web portals. This will ensure a positive contribution from digital communication tools to rehabilitation. PRACTICE IMPLICATIONS: Patients' experiences should be considered in the design of web portals in rehabilitation which could help healthcare organizations when developing online rehabilitation programmes.
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