Onélia da Costa Pedro Cordenuzzi1, Suzinara Beatriz Soares de Lima2, Francine Cassol Prestes3, Carmem Lúcia Colomé Beck2, Rosângela Marion da Silva2, Daiane Dal Pai4. 1. Prefeitura Municipal de Santa Cruz do Sul. Santa Cruz do Sul, Rio Grande do Sul, Brasil. 2. Universidade Federal de Santa Maria (UFSM). Departamento de Enfermagem. Programa de Pós-Graduação em Enfermagem. Santa Maria, Rio Grande do Sul, Brasil. 3. Instituto Federal Farroupilha (IFFar). São Vicente do Sul, Rio Grande do Sul, Brasil. 4. Universidade Federal do Rio Grande do Sul (UFRGS). Departamento de Enfermagem Médico-Cirúrgica. Porto Alegre, Rio Grande do Sul, Brasil.
Abstract
OBJECTIVE: To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care. METHOD: Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis. RESULTS: The adopted strategies are described in the following categories: Tolerating violence due to the patient's health condition; Working around conflicting situations and giving in to patient's requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient. FINAL CONSIDERATIONS: Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.
OBJECTIVE: To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care. METHOD: Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis. RESULTS: The adopted strategies are described in the following categories: Tolerating violence due to the patient's health condition; Working around conflicting situations and giving in to patient's requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient. FINAL CONSIDERATIONS: Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.