Pillbox use, satisfaction, and effectiveness among persons with chronic health conditions.

The purpose of this study was to understand how persons with chronic health conditions use pillboxes, their satisfaction with current devices, and the impact of pillbox use on medication adherence. We used convergent parallel mixed methods approach to explore the experiences of 13 regular, 3 occasional, and 5 non-pillbox users. Medication consumers completed the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0), an interview about their medication routines, and a medication adherence diary to describe their experiences with their pillboxes. Results demonstrated most participants use pillboxes to help manage their medications, and pillbox users tended to have better medication adherence than nonusers. Participants used a variety of pillboxes differing in size, shape, and color. Users reported selecting pillboxes based on their needs in addition to the demands of their habits and medication regimens. Users were generally satisfied with their pillboxes with an average QUEST score of 4.33. However, participants also identified areas for an improved design of pillboxes. Pillboxes can be an effective strategy to improve medication adherence. Improvements in device prescription, training, research, and design are needed to understand the mechanisms and size of effects of this intervention.