Ingrid de Almeida Barbosa1,2, Karen Cristina da Conceição Dias da Silva1, Vladimir Araújo da Silva3, Maria Júlia Paes da Silva4. 1. Hospital Alemão Oswaldo Cruz, Telemedicina. São Paulo-SP, Brasil. 2. Universidade de São Paulo, Escola de Enfermagem. Programa de Pós-graduação em Enfermagem na Saúde do Adulto. São Paulo-SP, Brasil. 3. Faculdade de Apucarana, Curso de Enfermagem. Apucarana-PR, Brasil. 4. Universidade de São Paulo, Escola de Enfermagem, Departamento de Enfermagem Médico-Cirúrgica. São Paulo-SP, Brasil.
Abstract
OBJECTIVE: to identify scientific evidence about the communication process in Telenursing and analyze them. METHOD: integrative review performed in March 2014. The search strategy, structured with the descriptors "telenursing" and "communication", was implemented in the databases Medline, Bireme, Cinahl, Scopus, Web of Science, Scielo, and Cochrane. RESULTS: ten studies were selected after inclusion and exclusion criteria. The main challenges were: the clinical condition of patients, the possibility for inadequate communication to cause misconduct, the absence of visual references in interactions without video, and difficulty understanding nonverbal communication. CONCLUSION: distance imposes communicative barriers in all elements: sender, recipient and message; and in both ways of transmission, verbal and nonverbal. The main difficulty is to understand nonverbal communication. To properly behave in this context, nurses must receive specific training to develop abilities and communication skills.
OBJECTIVE: to identify scientific evidence about the communication process in Telenursing and analyze them. METHOD: integrative review performed in March 2014. The search strategy, structured with the descriptors "telenursing" and "communication", was implemented in the databases Medline, Bireme, Cinahl, Scopus, Web of Science, Scielo, and Cochrane. RESULTS: ten studies were selected after inclusion and exclusion criteria. The main challenges were: the clinical condition of patients, the possibility for inadequate communication to cause misconduct, the absence of visual references in interactions without video, and difficulty understanding nonverbal communication. CONCLUSION: distance imposes communicative barriers in all elements: sender, recipient and message; and in both ways of transmission, verbal and nonverbal. The main difficulty is to understand nonverbal communication. To properly behave in this context, nurses must receive specific training to develop abilities and communication skills.