UNLABELLED: Trauma healthcare delivery is limited in rural areas of India. AIM: The aim of the study was to assess the Glasgow coma outcome scale via a call centre for head injured patients who were discharged after head injury. METHODS: Glascow coma scales were assessed by call-center staff using a set of standard questions in Hindi language. RESULTS: 484 patients were admitted during the study period. Of these, 63% (n = 305) were from rural areas. After patients were discharged, call centre staff were able to reach 84% of patients on their phones and elicit GOS in all cases. CONCLUSIONS: Call centers have the potential to revolutionize delivery of trauma healthcare to rural areas.
UNLABELLED: Trauma healthcare delivery is limited in rural areas of India. AIM: The aim of the study was to assess the Glasgow coma outcome scale via a call centre for head injured patients who were discharged after head injury. METHODS: Glascow coma scales were assessed by call-center staff using a set of standard questions in Hindi language. RESULTS: 484 patients were admitted during the study period. Of these, 63% (n = 305) were from rural areas. After patients were discharged, call centre staff were able to reach 84% of patients on their phones and elicit GOS in all cases. CONCLUSIONS: Call centers have the potential to revolutionize delivery of trauma healthcare to rural areas.
Authors: Brandon G Smith; Stasa Tumpa; Orla Mantle; Charlotte J Whiffin; Harry Mee; Davi J Fontoura Solla; Wellingson S Paiva; Virginia F J Newcombe; Angelos G Kolias; Peter J Hutchinson Journal: J Neurotrauma Date: 2022-10 Impact factor: 4.869