Jean Moon1, Claire Kolar2, Amanda Brummel3, Molly Ekstrand4, Haley Holtan5, Dan Rehrauer6. 1. 1 Assistant Professor, Pharmaceutical Care and Health Systems, University of Minnesota College of Pharmacy, Minneapolis, Minnesota. 2. 2 Graduate Student, University of Minnesota College of Pharmacy, Minneapolis, Minnesota. 3. 3 Director, Clinical Ambulatory Pharmacy Services, Fairview Health Services, Minneapolis, Minnesota. 4. 4 Medication Management Program Manager, Park Nicollet Health Services, St. Louis Park, Minnesota. 5. 5 Ambulatory Pharmacist Manager, Hennepin County Medical Center, Minneapolis, Minnesota. 6. 6 Senior Clinical Pharmacy Program Manager, HealthPartners, Bloomington, Minnesota.
Abstract
BACKGROUND: Comprehensive medication management (CMM) services are a relatively new standard for clinical practice. A patient satisfaction tool for pharmacists providing comparable pharmacy services is essential for measuring quality and sustainability. OBJECTIVE: To develop a psychometrically valid questionnaire for measuring patient satisfaction for CMM services. METHODS: A patient satisfaction survey tool was developed through a multiphase development process. Validation studies were conducted across 2 urban ambulatory care health system settings providing CMM services. The survey consisted of 10 items related to 3 domains: medication-related needs, pharmacist-patient engagement, and overall satisfaction. Using a 4-point scale, the surveys were mailed, collected, and analyzed for descriptive statistics, internal consistency, and factorial composition. RESULTS: Total surveys returned for analysis numbered 195, with an overall survey response rate of 19.2%. Factor analysis and item analysis identified 1 factor of pharmacists' patient care services. The factor was named "patient satisfaction." CONCLUSIONS: The instrument that was developed provided 1 factor of CMM services. This brief patient satisfaction tool appears to be reliable and valid and may serve other CMM providers to assess 1 measure of quality assurance upon further evaluation.
BACKGROUND: Comprehensive medication management (CMM) services are a relatively new standard for clinical practice. A patient satisfaction tool for pharmacists providing comparable pharmacy services is essential for measuring quality and sustainability. OBJECTIVE: To develop a psychometrically valid questionnaire for measuring patient satisfaction for CMM services. METHODS: A patient satisfaction survey tool was developed through a multiphase development process. Validation studies were conducted across 2 urban ambulatory care health system settings providing CMM services. The survey consisted of 10 items related to 3 domains: medication-related needs, pharmacist-patient engagement, and overall satisfaction. Using a 4-point scale, the surveys were mailed, collected, and analyzed for descriptive statistics, internal consistency, and factorial composition. RESULTS: Total surveys returned for analysis numbered 195, with an overall survey response rate of 19.2%. Factor analysis and item analysis identified 1 factor of pharmacists' patient care services. The factor was named "patient satisfaction." CONCLUSIONS: The instrument that was developed provided 1 factor of CMM services. This brief patient satisfaction tool appears to be reliable and valid and may serve other CMM providers to assess 1 measure of quality assurance upon further evaluation.
Authors: Deborah L Pestka; Nicole L Paterson; Amanda R Brummel; Jeffrey A Norman; Katie M White Journal: Am J Health Syst Pharm Date: 2022-07-22 Impact factor: 2.980
Authors: Lisa Kouladjian O'Donnell; Mouna Sawan; Emily Reeve; Danijela Gnjidic; Timothy F Chen; Patrick J Kelly; J Simon Bell; Sarah N Hilmer Journal: BMC Geriatr Date: 2020-02-12 Impact factor: 3.921