Sara Pradhan1, Deysha Ratnasingham1, Christian P Subbe2, Stuart Stevenson3, David Ward4, Tim Cooksley5. 1. Cochrane Building, University Hospital of Wales, Heath Park, Cardiff, Wales. 2. Consultant Acute, Respiratory & Critical Care Medicine, Ysbtyty Gwynedd, Penrhosgarnedd, Bangor. 3. Bsc hons Psychology. Chairman North Wales Cancer Forum, Patient Representative, Ysbtyty Gwynedd, Penrhosgarnedd, Bangor. 4. Acute Medicine Consultant, Hinchingbrooke Health Care NHS Trust, Huntingdon, Cambridgeshire. 5. Department of Acute Medicine, University Hospital of South Manchester, Southmoor Road, Wythenshawe, Manchester.
Abstract
INTRODUCTION: The Society for Acute Medicine Benchmarking Audit (SAMBA) is an annual national audit in the UK. METHODS: In SAMBA 2015 patient feedback questionnaires were introduced to help measure the quality of patient experience on Acute Medical Units (AMUs) over a 24-hour period on 25th June 2015. RESULTS: 55 AMUs submitted data on 945 patients, of these 824 (87.2%) would be extremely likely or likely to recommend the AMU. Patients below the age of 50 were less likely to recommend the admitting unit (p<0.013). Positive comments were three times more common than critical comments (976 vs 323). Categories of staff attitude, quality of communication, timeliness of care and catering were dominant themes. CONCLUSION: This survey has identified key themes for patients being managed on an AMU that can be used to guide future innovations.
INTRODUCTION: The Society for Acute Medicine Benchmarking Audit (SAMBA) is an annual national audit in the UK. METHODS: In SAMBA 2015 patient feedback questionnaires were introduced to help measure the quality of patient experience on Acute Medical Units (AMUs) over a 24-hour period on 25th June 2015. RESULTS: 55 AMUs submitted data on 945 patients, of these 824 (87.2%) would be extremely likely or likely to recommend the AMU. Patients below the age of 50 were less likely to recommend the admitting unit (p<0.013). Positive comments were three times more common than critical comments (976 vs 323). Categories of staff attitude, quality of communication, timeliness of care and catering were dominant themes. CONCLUSION: This survey has identified key themes for patients being managed on an AMU that can be used to guide future innovations.