Ride Quality Evaluation II: Modelling of Airline Passenger Comfort.

Quantitative environmental and subjective data obtained aboard commercial airlines are used to model passenger reaction. Several models for comfort are compared. The manner in which the overall response to the flight environment depends on the time history is examined and the variability about the mean response discussed. The relationship to passenger satisfaction is presented giving a quantitative means of relating the physical environment to passenger acceptance. The proposed models give aircraft designers and operators a method by which they may seek to maximize passenger comfort and therefore satisfaction.