Literature DB >> 26320758

Voice Changes in Real Speaking Situations During a Day, With and Without Vocal Loading: Assessing Call Center Operators.

Boaz M Ben-David1, Michal Icht2.   

Abstract

OBJECTIVES: Occupational-related vocal load is an increasing global problem with adverse personal and economic implications. We examined voice changes in real speaking situations during a single day, with and without vocal loading, aiming to identify an objective acoustic index for vocal load over a day.
METHODS: Call center operators (CCOs, n = 27) and age- and gender-matched students (n = 25) were recorded at the beginning and at the end of a day, with (CCOs) and without (students) vocal load. Speaking and reading voice samples were analyzed for fundamental frequency (F0), sound pressure level (SPL), and their variance (F0 coefficient of variation [F0 CV], SPL CV). The impact of lifestyle habits on voice changes was also estimated. RESULTS AND
CONCLUSIONS: The main findings revealed an interaction, with F0 rise at the end of the day for the students but not for the CCOs. We suggest that F0 rise is a typical phenomenon of a day of normal vocal use, whereas vocal loading interferes with this mechanism. In addition, different lifestyle profiles of CCOs and controls were observed, as the CCOs reported higher incidence of dehydrating behaviors (eg, smoking, caffeine). Yet, this profile was not linked with voice changes. In sum, we suggest that F0 rise over a day can potentially serve as an index for typical voice use. Its lack thereof can hint on consequent voice symptoms and complaints.
Copyright © 2016 The Voice Foundation. Published by Elsevier Inc. All rights reserved.

Entities:  

Keywords:  Call center operators; Hebrew; Occupational voice; Voice loading

Mesh:

Year:  2015        PMID: 26320758     DOI: 10.1016/j.jvoice.2015.04.002

Source DB:  PubMed          Journal:  J Voice        ISSN: 0892-1997            Impact factor:   2.009


  4 in total

1.  A Semiautomated Protocol Towards Quantifying Vocal Effort in Relation to Vocal Performance During a Vocal Loading Task.

Authors:  Eric J Hunter; Mark L Berardi; Susanna Whitling
Journal:  J Voice       Date:  2022-02-12       Impact factor: 2.300

2.  Working Memory Load Affects Processing Time in Spoken Word Recognition: Evidence from Eye-Movements.

Authors:  Britt Hadar; Joshua E Skrzypek; Arthur Wingfield; Boaz M Ben-David
Journal:  Front Neurosci       Date:  2016-05-19       Impact factor: 4.677

3.  A feasibility study on non-invasive oxidative metabolism detection and acoustic assessment of human vocal cords by using optical technique.

Authors:  Tzu-Chieh Lin; Jung-Chih Chen; Chih-Hsien Liu; Chia-Yen Lee; Yung-An Tsou; Ching-Cheng Chuang
Journal:  Sci Rep       Date:  2017-12-05       Impact factor: 4.379

4.  The effects of vocal exertion on lung volume measurements and acoustics in speakers reporting high and low vocal fatigue.

Authors:  Robert Brinton Fujiki; Jessica E Huber; M Preeti Sivasankar
Journal:  PLoS One       Date:  2022-05-12       Impact factor: 3.752

  4 in total

北京卡尤迪生物科技股份有限公司 © 2022-2023.