| Literature DB >> 26138998 |
Allison J Lazard1, Emily Scheinfeld2, Jay M Bernhardt3, Gary B Wilcox4, Melissa Suran5.
Abstract
A diagnosis of Ebola on US soil triggered widespread panic. In response, the Centers for Disease Control and Prevention held a live Twitter chat to address public concerns. This study applied a textual analytics method to reveal insights from these tweets that can inform communication strategies. User-generated tweets were collected, sorted, and analyzed to reveal major themes. The public was concerned with symptoms and lifespan of the virus, disease transfer and contraction, safe travel, and protection of one's body.Entities:
Keywords: Crisis communication; Internet; Social media; Tweet
Mesh:
Year: 2015 PMID: 26138998 DOI: 10.1016/j.ajic.2015.05.025
Source DB: PubMed Journal: Am J Infect Control ISSN: 0196-6553 Impact factor: 2.918