Web-based interventions for ulcerative colitis and Crohn's disease: systematic review and future directions.

Behavioral intervention technologies (BITs), the application of psychological and behavioral interventions through the use of technology, provide the opportunity for clinicians to deliver care through a means that overcomes a number of treatment barriers. Web-based interventions are a subset of BITs developing as promising alternatives to face-to-face delivery of treatments and monitoring for patients with ulcerative colitis (UC) and Crohn's disease (CD). A systematic review of literature resulted in five empirical studies of web-based interventions for UC and CD. Additionally, an informal search of a popular search engine yielded limited, currently available, web-based interventions for patients with UC and CD. Despite being an ideal population for the development and dissemination of online interventions, patients with UC and CD have far less treatment options compared to other behavioral health concerns. However, given the growing body of research involving web-based interventions for other conditions, researchers and clinicians targeting UC and CD management and treatment have the benefit of being able to utilize the BIT model, an existing conceptual framework for the development of web-based interventions for both conditions. The BIT model is presented and applied to the treatment of UC and CD, as well as a technology development program, Purple, and usability guidelines to guide clinical researchers in the future development, evaluation, and dissemination of BITs for patients with UC and CD.

Introduction

Ulcerative colitis (UC) and Crohn’s disease (CD) are chronic, relapsing and remitting inflammatory conditions of the intestines that result in debilitating symptoms including abdominal pain and diarrhea. Both conditions are categorized as inflammatory bowel disease (IBD), which affects more than 1.4 million Americans and accounts for more than US$1.7 billion in health care costs annually.1 UC and CD are public health concerns given their association with impaired quality of life, psychological distress, high health care utilization, loss of work, and high financial costs.2–5

IBD differs from many other chronic conditions in that, even when patients are optimized medically, disease flares will likely still occur. The chronicity of IBD, often diagnosed in early adulthood, requires patients to continuously cycle through periods of acute symptom management, maintenance and prevention, cancer and risk surveillance, and lifestyle modifications for decades. Self-management programs are therefore difficult to standardize; patients with IBD vary by disease type (eg, CD, UC, indeterminate), location (ie, small bowel/colon/upper gastrointestinal/rectum), disease behavior (eg, structuring/fistulizing), presence of extra-intestinal manifestations, surgical history, response to medications, family history/genetic contribution of IBD, disease severity, and flare rates. Disease heterogeneity is further complicated by the extent to which a patient falls into ever-changing definitions of “remission” versus (vs) “flare” states.6 Additionally, sociodemographic factors (eg, age, sex, rural vs urban, education, income) and heterogeneity imposed by individual psychological characteristics, self-management and treatment needs are similarly diverse. Finally, IBD can affect one’s ability to engage in the very behaviors required for optimal outcome in our current health care system – coordinating care across providers, different hospitals and emergency departments, making decisions based on evidence and physician recommendations, deciphering test results, storing and organizing medications over multiple settings and implementing behavior change in multiple contexts. Disease parameters, psychological well-being, and quality of life are directly affected by where a patient fits in terms of flare vs remission,6 their current treatment regimen,7 and access to quality care.8 Of course, self-management demands vary with the disease cycle and behaviors such as lifelong medication adherence are difficult to capture, predict, or influence out of context.

Effective treatments have been identified for the specific needs of patients with UC and CD, however several barriers to treatment have been found. Non-adherence has been reported to occur in about 40% of patients;9 a critical factor given that non-adherent patients are up to five times more likely to experience a flare up than their adherent counterparts.10 Reasons for medication non-adherence range from forgetting11 to impact of side effects.12,13 Lack of information is another critical barrier, with patients with UC and CD frequently reporting feeling misinformed and/or needing more education about their illness.14–16 Additionally, the burden of travelling to face-to-face interventions is often attributed to attrition.17 For some, travel to providers is not feasible. While the incidence and prevalence of IBD is similar across rural and urban regions, morbidity and mortality associated with IBD is climbing in regions in which access to IBD specialists and comprehensive care programs are few and far between,18 this is further complicated by racial disparities in access and response to medical therapy.19 To address and overcome such barriers for patients with UC and CD, alternative treatment delivery methods are being explored.

Web-based interventions for behavioral health concerns, including UC and CD, are developing as promising alternatives to face-to-face delivery of treatments and monitoring. Web-based interventions are part of a larger category of treatment delivery referred to as behavioral intervention technologies (BITs). BITs are the application of psychological and behavioral interventions through the use of technology to address behavioral, cognitive, and emotional targets that support behavioral health.20 Common BIT examples include treatment intervention websites, mobile health applications (apps), and sensors used in activity trackers and smartwatches.21 BITs have been used to implement behavior change through self-assessment and monitoring, goal setting, skill building, psychoeducation, and feedback. BITs are a subset of the broader field of eHealth/mHealth, which refers to the use of communication and information technology to broadly support health care.22 The broader category of eHealth/mHealth does not necessarily focus on behavior change; therefore, the term BIT will be employed in discussion of resources for patients with UC and CD.

Past reviews of literature include: 1) a review of online information and education resources for patients with IBD;23 2) a review and evaluation of the quality of such online resources;24 3) a review of trends of internet use by patients with IBD to gather disease-specific information;25 and 4) a review and meta-analysis of distance management methods in the treatment of IBD.26 To our knowledge, there is not a complete and current review of web-based interventions for patients with UC and CD. In this review, current evidence for web-based interventions will be explored, as well as current resources through a popular search engine, followed by a description of a model that may be used to inform future research and development of web-based interventions for UC and CD.

Systematic review

A systematic literature search was conducted. The PubMed/Medline and Embase abstract databases were searched without a date restriction in June 2014. For the database searches, nine main search components (web-based intervention, internet intervention, mobile intervention, online intervention, online, internet, web, Crohn’s disease, and ulcerative colitis) were created by combining subject headings with the “AND” or “OR” operators. Relevance was determined by screening titles and abstracts, and reference lists of relevant articles were screened for further potentially relevant studies. Figure 1 displays the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) flow diagram for the literature search.27 Additionally, to further understand the current web-based interventions available to patients with UC and CD, two Google searches were conducted in July 2014. The search components “ulcerative colitis online resources” and “Crohn’s disease online resources” were both utilized, yielding eight resources that required full site browsing to determine relevance for web-based interventions. Five studies were included in the qualitative synthesis for meeting the criteria of being empirical evaluations of web-based interventions designed to treat patients with UC and/or CD.

Figure 1

PRISMA flow diagram for systematic review of web-based interventions for ulcerative colitis and Crohn’s disease.

Abbreviation: PRISMA, Preferred Reporting Items for Systematic Reviews and Meta-Analyses.

Literature review

The first empirical investigation of web-based BITs for UC and CD occurred through web-portals associated with telehealth interventions to increase adherence to treatment. Specifically, through a pilot trial of a home telemanagement system (HAT) for participants diagnosed with IBD.28 The HAT system, also known as UC HAT when specific to patients with UC, is comprised of a home unit (ie, laptop and electronic weight scale), a decision support server, and a web-based clinician portal.29 Participants were prompted by the home unit to answer questions regarding symptoms, adherence, and side effects, and were also provided disease-specific psychoeducation. Following each completed interaction, the data were de-identified and encrypted for delivery to the decision support server. The web-based clinician portal provided customized clinical alerts and action plans to providers and email alerts were sent to the nurse coordinator if certain clinical conditions were met based upon the participants’ responses. Twenty-five participants enrolled in the 6-month feasibility trial and completed questionnaires related to disease activity, quality of life, and disease-specific knowledge at baseline and end of treatment. Sixty percent of the sample self-reported moderate to severe symptomology 1 month prior to baseline and the majority were on medication throughout the trial. Weekly adherence of self-testing was 91%, with three participants completing less than 80% of the sessions over 6 months. Twenty-one participants (84%) reported medication adherence greater than 80% during the course of the trial and significant change in participant disease knowledge, as measured by the Crohn’s and Colitis Knowledge Questionnaire (CCKNOW),30 occurred over the 6-month intervention. The authors concluded that web-based and telehealth interventions could improve care, adherence, and knowledge for patients with IBD and related disorders.28

The same web-based system has been empirically evaluated with a small, randomized trial comparing the UC HAT to the best available care (BAC).29,31 BAC was defined as maintaining routine follow-up and receiving written action plans and educational fact sheets. Twenty-five participants and 22 participants were randomized to receive UC HAT or BAC, respectively, for 12 months. Higher rates of attrition occurred for the UC HAT treatment (44.0%) than in the BAC treatment (22.7%). No significant differences between groups were identified in disease activity, quality of life, and adherence at end of treatment. However, after adjusting for baseline disease-specific quality of life and baseline disease knowledge, participants in the UC HAT group had significantly better end of treatment outcomes. The authors concluded that web-supported interventions may improve outcomes for patients with UC; however, web-based interventions that do not require home installation (ie, the home unit used for HAT) should be developed to enhance usability, recruitment, and retention.31

Noting the previously described studies and HAT system, Snoei et al designed and evaluated a prototype web-based intervention for patients with UC that employs a paradigm of self-management to enable patients to monitor their own condition.32 Fifty-two treatment-seeking adults with UC participated in a 6-month evaluation of a web-based self-management diary for its functionality and usability. The authors identified several functionality and usability features needed for future web-based interventions, including: simple and intuitive login screen, ability of researchers/clinicians to track use beyond tool/survey completion, and incorporating multiple standardized questionnaires to objectively track outcomes. The authors also identified that referring physicians were often biased towards referrals to individuals with higher levels of education and self-reported comfort with using technology. Finally, the authors concluded that their findings will benefit the future design of web-based interventions for UC, particularly if access through mobile phone apps is also developed.32

Elkjaer et al have conducted multiple evaluations of a web-based intervention for patients with UC receiving 5-amin-osalicyclic acid treatment (5-ASA), “Constant-Care”.33,34 Constant-Care includes an automatic scoring and grouping of patients’ responses to the Simple Clinical Colitis Activity Index35 and the Short Inflammatory Bowel Disease Questionnaire.36 The results of these questionnaires are displayed as a red, yellow, or green light in the form of a traffic light, to help guide the patient to self-initiated treatment with 5-ASA.33 Didactic information is also available, including the following topics: intense symptoms, safety, data input, quality of life, recommended treatment, how to contact the doctor, and UC information. Prior to access to the site, participants were provided face-to-face educational training. A feasibility trial was conducted on 21 patients, resulting in patient self-reported belief they could initiate self-treatment following the education training. Additionally, of the eleven patients who used the site for 3 months, all reported increased disease knowledge, six reported increased treatment quality, and three reported increased quality of life.33 Constant-Care was next evaluated in a two-site randomized trial in Denmark (using the Dutch language at this site) and Ireland (using the English language at this site), with 117 participants randomized to using the web intervention and 116 randomized to receive standard care. Outcomes were measured at baseline, 6 months, and 12 months. Compared to the control groups, adherence to 4 weeks of acute treatment was 31% and 44% higher for Dutch and Irish Constant-Care participants, respectively. The median relapse duration was 77 days for the control groups and 18 days in the Constant-Care participants. However, there were no differences in groups in relapse frequency, surgery, hospitalization, or other adverse events.34 These findings highlight the feasibility and possible benefits of ongoing web-based interventions for IBD patients, even across cultures and languages.

Current online resources

Given the limited data available on web-based interventions for patients with UC and CD, an informal search of currently available online interventions was conducted. The informal Google search of current resources mainly yielded psychoeducation about UC and CD and connections to in-person support groups and online discussion groups. Table 1 displays the resources provided by the top hits for the Google searches. One of the top suggestions was a medication-sponsored resource guide with links to other organizations (eg, the Crohn’s and Colitis Foundation of America and WebMD) with the instruction to conduct a keyword search for “ulcerative colitis” on each site for disease-specific information and local support groups.37 Additionally, non-moderated online discussion groups for individuals with digestive problems (eg, irritable bowel syndrome, constipation, abdominal distention) were available for membership and participation.38 Finally, the Crohn’s and Colitis Foundation of America offered an online support group involving 4 weeks of moderated 90-minute sessions covering specific IBD-related topics and participant discussions.39 Additionally, this group also provides additional resources in their “IBDetermined” series, including a social networking component called “The Wall”, enabling users to post accomplishments and view others’ posts.40 The informal search did not yield any web-based interventions for improved adherence, quality of life, or research opportunities for developing web-based interventions.

Table 1

Online resources for patients with ulcerative colitis or Crohn’s disease

Site	Web-based intervention	Disease information	Medication/treatment information	Support group	Discussion group(s)	Links to other resources
Lialda: Web Resources			X			X
Everyday Health					X	X
CCFA Online Support Group				X
CCFA I’llBDetermined		X	X		X	X
Shire UCentral		X	X			X
Crohn’s and Colitis Info		X			X	X
Webicina					X	X

Abbreviation: CCFA, Crohn’s and Colitis Foundation of America.

Future directions for web-based interventions

Web-based interventions present a unique opportunity for clinicians to provide patients with UC and CD treatment and monitoring through a delivery mechanism that overcomes multiple barriers to care. Despite being an ideal population for the development and dissemination of online interventions, patients with UC and CD have far less treatment options compared to other behavioral health concerns. Indeed, a systematic review only yielded five empirical evaluations of web-based interventions for patients with UC and CD. More resources for this population are critically needed. However, given the growing body of research involving web-based interventions for other conditions, researchers and clinicians targeting UC and CD management and treatment have the benefit of being able to utilize existing conceptual frameworks for the development, evaluation, and dissemination of web-based interventions for both conditions.

The BIT model: recommendations for future research in web-based interventions for IBD

Most BITs have been developed primarily through applying behavioral and psychological theories that have been effective in face-to-face treatments and using developer intuition to instantiate these theories into applications.41 Behavioral and psychological theories provide guidance regarding the relationship between patient behaviors and the attainment of ultimate treatment goals, and may be helpful in determining proximal intervention aims, such as increasing positive health maintenance behaviors, but they are less helpful in guiding the design of web-based interventions that can influence cognitions and behavior in behavioral medicine. To meet this need in other chronic conditions, Mohr et al proposed the BIT model.42

The BIT model supports the “what”, “how”, and “when”, in translating clinical aims and behavioral strategies into BIT technologies. This model defines the instantiation of behavioral strategies in web-based interventions as including three technological components: 1) elements (the “what”), which are components of a BIT, such as information delivery components, logging tools (ie, to allow the user to input data), reports that typically provide feedback (eg, from logged data); 2) characteristics (the “how”) are modifications to elements, such as providing information via text, visualization, or audio aimed at improving the usability of BIT elements; and 3) workflow (the “when”) defines how a user progresses through a BIT.42 Figure 2 presents an example of how a BIT specific to the treatment of UC and CD may be developed through the use of this framework.

Figure 2

BIT model framework applied to development of a BIT for treatment and monitoring of UC and CD.

Abbreviations: BIT, behavioral intervention technology; UC, ulcerative colitis; CD, Crohn’s disease.

Figure 3 demonstrates a single interaction with a single BIT element to move from a current state to a desired future state and applies this directly to how an individual face-to-face interaction between a clinician and a patient with UC or CD may be conceptualized through a single interaction with a BIT element. Each interaction with the BIT can be thought of as an attempt to move a user’s state prior to initiating an interaction with the BIT, the “current state”, to a “future state” that reflects an intended consequence of the interaction, such as increased motivation to engage in a positive behavior. Over time, these single interactions are intended to have an additive effect that achieves the broader treatment goals.42 This process is similar to face-to-face interactions a physician or clinician has with a patient with UC or CD, working over individual sessions to over time help patients reach remission.

Figure 3

The BIT model and application to interventions for patients with ulcerative colitis (UC) and Crohn’s disease (CD).

Abbreviation: BIT, behavioral intervention technology.

Common concerns in the development of BITs

While noting the benefit and applicability of BITs for their patients, some clinicians may also be wary of developing and implementing a BIT given the considerable challenges associated with this process.43 BIT research is typically transdisciplinary, requiring expertise from many fields, such as clinical researchers, who often develop the intervention, and technologists who create the BIT. For example, at our institution, “Purple”, an iteratively constructed system, has been designed to address the needs of those interested in creating, deploying, and using BITs.44 Purple aims to support the creation of web-based apps aimed at supporting behavior change by providing a framework for the development of BITs that is modular and able to be repurposed for researchers.44

Purple has many essential elements and optional elements for researchers to choose for their project. As clinical researchers often do not have programming capabilities, Purple provides content authorship tools, which allow those with limited technological sophistication to directly participate in the development process. Content authorship refers to anything provided to a patient or user (eg, didactic material or assessments in the form of text, video, audio). How (ie, calendars vs graphs for patient feedback) and when (ie, progression rules) content is displayed are also provided as options to clinical researchers, enabling those in this role to make specific decisions about their patients’ experience in BIT interactions.

User management is also an essential element for researchers. Purple’s user management feature allows the BIT to track data, such as logins and lengths of use, and to provide this information for individual users to the researchers while maintaining privacy and security. Usage and clinical outcome data may be provided to clinical researchers through raw data dumps in a program such as Excel, or through accessed databases that allow for real-time data analysis. More details of options for researchers are available elsewhere,44 however these details provide insight into existing platforms for researchers to use to develop, evaluate, and disseminate more BITs for UC and CD.

Another concern clinical researchers may have beyond programming needs is how patients may understand and use BITs. User-centered design and usability testing are methods of evaluation that involve testing users’ interactions with a product and system to improve BIT design, ensuring that the intervention is intuitive and easy to use. Usability testing can be designed employing standards based on the International Standards Organization (ISO 9241-11),45 which define how to identify the information necessary to take into account when specifying or evaluating usability in terms of measures of user performance and satisfaction. Usability testing is an iterative process in which small groups of participants evaluate the BIT, problems are identified, fixes are made, and a new round of patients are brought in to evaluate the BIT. An example of some features evaluated in usability testing include: learnability (ease with which use is learned, objectively measured by clocktime), effectiveness (successful performance of tasks divided by number of tasks attempted), efficiency (use once task is learned, measured by clocktime), errors (measured by error rates and recovery time from errors), memorability (ease with which user can return to system without relearning, measured by failure rate on second use), and user satisfaction (measured by a questionnaire, such as the After-Scenario Questionnaire).46 Through this process, identified usability problems may be addressed to ensure patient usability of BITs for UC and CD.

Extending care to smartphones

Web-based BITs have demonstrated efficacy across a broad range of mental and behavioral health outcomes.21 However, barriers to this delivery method (eg, needing to be in front of a computer) impact uptake and usage. Therefore, a growing body of research is examining the use of mobile and smart-phones to deliver interventions, which offer the potential to provide a near continuous connection between a care system and the patient. Smartphones are rapidly increasing in computing capacity and dropping in cost, and forecasters predict that they will become the dominant platform for communications and web access in the coming years.47 The use of health apps is growing rapidly. In 2013, over 40,000 health apps had been identified.48 An example of an IBD-specific health app is GI Buddy, an app intended to help patients track foods and overall wellness.49 The mobile phone is becoming a primary platform for the delivery of BITs, one that has the potential of overcoming multiple barriers to treatment access.

BITs in the form of mobile and web-based apps may provide more opportunities to provide treatment and maintenance to those with patients with UC and CD, whether as separate or combined delivery mechanisms. Indeed, mixing of multiple delivery technologies is being conceptualized by Linn et al, who recently proposed a theoretical and evidence-based multimedia intervention to improve medication adherence involving an online preparatory assessment, tailored interpersonal communication, and tailored text messaging.50 More research is required to identify how mixing multiple BIT delivery technologies may impact patient usage and overall clinical outcomes based on individual needs. This future body of research will move the field towards the goal of personalized medicine for patients with IBD, in which a patient would be given the treatment option that would offer the greatest likelihood of use and improvement based on their symptoms, comorbid medical and psychological conditions, and lifestyle.51

Conclusion

This review provided a critical overview of the existing empirical evidence for web-based interventions for patients with UC and CD. Only four studies are currently present in the literature investigating the development and evaluation of web-based interventions. Additionally, an informal search of the Google search engine yielded limited options for patients with IBD seeking treatment delivered via the Internet.

The lack of data regarding web-based interventions for patients with UC and CD is problematic, given the impact of non-adherence in this population. Non-adherence is attributed to treatment barriers including travel, misinformation, side effect management, and forgetting.11–14,17 BITs provide a unique opportunity to deliver interventions in which clinical researchers have demonstrated efficacy through a means that overcomes several barriers to care. The BIT model is presented as a framework for the development, evaluation, and dissemination of web-based interventions for patients with UC and CD.42 Additionally, systems developed by Purple and usability testing standards established by the ISO provide a way for clinical researchers to overcome barriers believed to exist for them to develop BITs for the treatment and maintenance of their patients.44,45

Future research is necessary to better understand how BITs can serve the many treatment and maintenance needs of patients with UC and CD. Additionally, it is important to also explore the needs of treating clinicians and clinical researchers in receiving BIT usage and outcome data specific to UC and CD. Finally, future research must also explore the delivery of BITs through multiple technologies, such as smartphones, to continue to bolster treatment reach and effectiveness.