Literature DB >> 25664755

Consumer satisfaction with psychiatric services: The role of shared decision making and the therapeutic relationship.

Elizabeth A Klingaman1, Deborah R Medoff2, Stephanie G Park3, Clayton H Brown4, Lijuan Fang2, Lisa B Dixon5, Samantha M Hack4, Stephanie L Tapscott6, Mary Brighid Walsh4, Julie A Kreyenbuhl7.   

Abstract

OBJECTIVE: Although dissatisfaction is a primary reason for disengagement from outpatient psychiatric care among consumers with serious mental illnesses, little is known about predictors of their satisfaction with medication management visits. The primary purpose of this study was to explore how dimensions of consumer preferences for shared decision making (i.e., preferences for obtaining knowledge about one's mental illness, being offered and asked one's opinion about treatment options, and involvement in treatment decisions) and the therapeutic relationship (i.e., positive collaboration and type of clinician input) were related to visit satisfaction.
METHODS: Participants were 228 Veterans with serious mental illnesses who completed a 19-item self-report questionnaire assessing satisfaction with visits to prescribers (524 assessments) immediately after visits. In this correlational design, a 3-level mixed model with the restricted maximum likelihood estimation procedure was used to examine shared decision-making preferences and therapeutic alliance as predictors of visit satisfaction.
RESULTS: Preferences for involvement in treatment decisions was the unique component of shared decision making associated with satisfaction, such that the more consumers desired involvement, the less satisfied they were. Positive collaboration and prescriber input were associated with greater visit satisfaction. CONCLUSIONS AND IMPLICATIONS FOR PRACTICE: When consumers with serious mental illnesses express preferences to be involved in shared decision making, it may not be sufficient to only provide information and treatment options; prescribers should attend to consumers' interest in involvement in actual treatment decisions. Assessment and tailoring of treatment approaches to consumer preferences for shared decision making should occur within the context of a strong therapeutic relationship. (c) 2015 APA, all rights reserved).

Entities:  

Mesh:

Year:  2015        PMID: 25664755      PMCID: PMC5909963          DOI: 10.1037/prj0000114

Source DB:  PubMed          Journal:  Psychiatr Rehabil J        ISSN: 1095-158X


  30 in total

1.  Dimensions of patient attitudes regarding doctors and medical care services.

Authors:  J E Ware; M K Snyder
Journal:  Med Care       Date:  1975-08       Impact factor: 2.983

2.  The Revised Behavior and Symptom Identification Scale (BASIS-R): reliability and validity.

Authors:  Susan V Eisen; Sharon-Lise Normand; Albert J Belanger; Avron Spiro; David Esch
Journal:  Med Care       Date:  2004-12       Impact factor: 2.983

3.  Shared decision-making and evidence-based practice.

Authors:  Jared R Adams; Robert E Drake
Journal:  Community Ment Health J       Date:  2006-02

Review 4.  Disengagement from mental health treatment among individuals with schizophrenia and strategies for facilitating connections to care: a review of the literature.

Authors:  Julie Kreyenbuhl; Ilana R Nossel; Lisa B Dixon
Journal:  Schizophr Bull       Date:  2009-06-02       Impact factor: 9.306

5.  The patient experience and health outcomes.

Authors:  Matthew P Manary; William Boulding; Richard Staelin; Seth W Glickman
Journal:  N Engl J Med       Date:  2012-12-26       Impact factor: 91.245

6.  Determinants of treatment satisfaction of schizophrenia patients: results from the ESPASS study.

Authors:  Clementine Nordon; Frederic Rouillon; Caroline Barry; Isabelle Gasquet; Bruno Falissard
Journal:  Schizophr Res       Date:  2012-06-16       Impact factor: 4.939

7.  Shared decision making for in-patients with schizophrenia.

Authors:  J Hamann; B Langer; V Winkler; R Busch; R Cohen; S Leucht; W Kissling
Journal:  Acta Psychiatr Scand       Date:  2006-10       Impact factor: 6.392

8.  Disentangling physician sex and physician communication style: their effects on patient satisfaction in a virtual medical visit.

Authors:  Marianne Schmid Mast; Judith A Hall; Debra L Roter
Journal:  Patient Educ Couns       Date:  2007-05-04

9.  Scientific and consumer models of recovery in schizophrenia: concordance, contrasts, and implications.

Authors:  Alan S Bellack
Journal:  Schizophr Bull       Date:  2006-02-03       Impact factor: 9.306

10.  Relations between physicians' behaviors and analogue patients' satisfaction, recall, and impressions.

Authors:  D L Roter; J A Hall; N R Katz
Journal:  Med Care       Date:  1987-05       Impact factor: 2.983

View more
  16 in total

Review 1.  Sleep Disorders Among People With Schizophrenia: Emerging Research.

Authors:  Elizabeth A Klingaman; Jessica Palmer-Bacon; Melanie E Bennett; Laura M Rowland
Journal:  Curr Psychiatry Rep       Date:  2015-10       Impact factor: 5.285

2.  Access to and Use of the Internet by Veterans with Serious Mental Illness.

Authors:  Elizabeth J Record; Deborah R Medoff; Lisa B Dixon; Elizabeth A Klingaman; Stephanie G Park; Samantha Hack; Clayton H Brown; Li Juan Fang; Julie Kreyenbuhl
Journal:  Community Ment Health J       Date:  2015-03-31

Review 3.  Mental Health Disparities, Treatment Engagement, and Attrition Among Racial/Ethnic Minorities with Severe Mental Illness: A Review.

Authors:  Jessica Maura; Amy Weisman de Mamani
Journal:  J Clin Psychol Med Settings       Date:  2017-12

4.  What Factors are Associated with Consumer Initiation of Shared Decision Making in Mental Health Visits?

Authors:  Marianne S Matthias; Sadaaki Fukui; Michelle P Salyers
Journal:  Adm Policy Ment Health       Date:  2017-01

5.  Consumer satisfaction with antipsychotic medication-monitoring appointments: the role of consumer-prescriber communication patterns.

Authors:  Catherine M Reich; Samantha M Hack; Elizabeth A Klingaman; Clayton H Brown; Li Juan Fang; Lisa B Dixon; Danielle R Jahn; Julie A Kreyenbuhl
Journal:  Int J Psychiatry Clin Pract       Date:  2017-09-17       Impact factor: 1.812

6.  Usability and Workflow Evaluation of "RhEumAtic Disease activitY" (READY). A Mobile Application for Rheumatology Patients and Providers.

Authors:  Po-Yin Yen; Barbara Lara; Marcelo Lopetegui; Aseem Bharat; Stacy Ardoin; Bernadette Johnson; Puneet Mathur; Peter J Embi; Jeffrey R Curtis
Journal:  Appl Clin Inform       Date:  2016-11-02       Impact factor: 2.342

7.  A modified measurement-based care approach to improve mental health treatment engagement among racial and ethnic minoritized youth.

Authors:  Elizabeth H Connors; Prerna G Arora; Sandra G Resnick; Mary McKay
Journal:  Psychol Serv       Date:  2022-02-07

8.  Therapeutic Relationship and Study Adherence in a Community Health Worker-Led Intervention.

Authors:  Christopher Mundorf; Arti Shankar; Terrance Peng; Anna Hassan; Maureen Y Lichtveld
Journal:  J Community Health       Date:  2017-02

9.  Patient satisfaction with mental health services based on Andersen's Behavioral Model.

Authors:  Marilyn Fortin; Jean-Marie Bamvita; Marie-Josée Fleury
Journal:  Can J Psychiatry       Date:  2017-10-23       Impact factor: 4.356

10.  Association of participant preferences on work and school participation after a first episode of psychosis.

Authors:  Alexandra de Waal; Lisa B Dixon; Jennifer L Humensky
Journal:  Early Interv Psychiatry       Date:  2017-10-20       Impact factor: 2.732

View more

北京卡尤迪生物科技股份有限公司 © 2022-2023.