Danielle M D'Lima1, Joanna Moore2, Alex Bottle3, Stephen J Brett4, Glenn M Arnold5, Jonathan Benn6. 1. Research Psychologist, Imperial Patient Safety Translational Research Centre, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, UK d.dlima@imperial.ac.uk. 2. Researcher, Imperial Patient Safety Translational Research Centre, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, UK. 3. Senior Lecturer, School of Public Health, Imperial College London, UK. 4. Consultant Intensivist, Centre for Perioperative Medicine and Critical Care Research, Imperial College Healthcare NHS Trust, UK. 5. Consultant Anaesthetist, Department of Anaesthesia, Imperial College Healthcare NHS Trust, UK. 6. Lecturer, Imperial Patient Safety Translational Research Centre, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, UK.
Abstract
OBJECTIVES: Research suggests that better feedback from quality and safety indicators leads to enhanced capability of clinicians and departments to improve care and change behaviour. The aim of the current study was to investigate the characteristics of feedback perceived by clinicians to be of most value. METHODS: Data were collected using a survey designed as part of a wider evaluation of a data feedback initiative in anaesthesia. Eighty-nine consultant anaesthetists from two English NHS acute Trusts completed the survey. Multiple linear regression with hierarchical variable entry was used to investigate which characteristics of feedback predict its perceived usefulness for monitoring variation and improving care. RESULTS: The final model demonstrated that the relevance of the quality indicators to the specific service area (β=0.64, p=0.01) and the credibility of the data as coming from a trustworthy, unbiased source (β=0.55, p=0.01) were the significant predictors, having controlled for all other covariates. CONCLUSION: For clinicians to engage with effective quality monitoring and feedback, the perceived local relevance of indicators and trust in the credibility of the resulting data are paramount.
OBJECTIVES: Research suggests that better feedback from quality and safety indicators leads to enhanced capability of clinicians and departments to improve care and change behaviour. The aim of the current study was to investigate the characteristics of feedback perceived by clinicians to be of most value. METHODS: Data were collected using a survey designed as part of a wider evaluation of a data feedback initiative in anaesthesia. Eighty-nine consultant anaesthetists from two English NHS acute Trusts completed the survey. Multiple linear regression with hierarchical variable entry was used to investigate which characteristics of feedback predict its perceived usefulness for monitoring variation and improving care. RESULTS: The final model demonstrated that the relevance of the quality indicators to the specific service area (β=0.64, p=0.01) and the credibility of the data as coming from a trustworthy, unbiased source (β=0.55, p=0.01) were the significant predictors, having controlled for all other covariates. CONCLUSION: For clinicians to engage with effective quality monitoring and feedback, the perceived local relevance of indicators and trust in the credibility of the resulting data are paramount.
Authors: Laura Jolliffe; Jacqui Morarty; Tammy Hoffmann; Maria Crotty; Peter Hunter; Ian D Cameron; Xia Li; Natasha A Lannin Journal: PLoS One Date: 2019-03-13 Impact factor: 3.240
Authors: Matthew Reynolds; Seetal Jheeta; Jonathan Benn; Inderjit Sanghera; Ann Jacklin; Digby Ingle; Bryony Dean Franklin Journal: BMJ Qual Saf Date: 2016-04-04 Impact factor: 7.035