PURPOSE: The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. DESIGN/METHODOLOGY/APPROACH: A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. FINDINGS: A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. RESEARCH LIMITATIONS/IMPLICATIONS: The review was limited to articles written in English language during the past 30 years. PRACTICAL IMPLICATIONS: From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. ORIGINALITY/VALUE: Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.
PURPOSE: The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. DESIGN/METHODOLOGY/APPROACH: A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. FINDINGS: A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. RESEARCH LIMITATIONS/IMPLICATIONS: The review was limited to articles written in English language during the past 30 years. PRACTICAL IMPLICATIONS: From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. ORIGINALITY/VALUE: Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.
Authors: Taraneh Yousefinezhadi; Ali Mohammad Mosadeghrad; Mohammad Arab; Mozhdeh Ramezani; Ali Akbari Sari Journal: Iran J Public Health Date: 2017-10 Impact factor: 1.429