Ho Phi Huynh1, Angela M Legg2, Arezou Ghane3, Arnold Tabuenca3, Kate Sweeny4. 1. Department of Psychology, University of California, Riverside, CA. Electronic address: hophih@gmail.com. 2. Department of Psychology, Pace University, Pleasantville, NY. 3. Riverside County Regional Medical Center, Moreno Valley, CA. 4. Department of Psychology, University of California, Riverside, CA.
Abstract
BACKGROUND: Patient satisfaction is an important patient outcome because it informs researchers and practitioners about patients' experience and identifies potential problems with their care. Patient satisfaction is typically studied through physician-patient interactions in primary care settings, and little is known about satisfaction with surgical consultations. METHODS: Participants responded to questionnaires before and after a surgical consultation. The study was conducted in a diverse outpatient clinic within a county hospital in Southern California. Participants were patients who came to the surgery clinic for their first appointment after referral from a primary care provider for a surgical consultation. RESULTS: Patients' ethnicity, educational attainment, and insurance status predict their satisfaction, and patients reliably differed in their satisfaction with care providers and with the hospital where they received their care. CONCLUSIONS: These findings add to knowledge about patient care by highlighting associations between patients' demographic characteristics and patients' differential satisfaction with particular entities within the context of surgical care.
BACKGROUND:Patient satisfaction is an important patient outcome because it informs researchers and practitioners about patients' experience and identifies potential problems with their care. Patient satisfaction is typically studied through physician-patient interactions in primary care settings, and little is known about satisfaction with surgical consultations. METHODS:Participants responded to questionnaires before and after a surgical consultation. The study was conducted in a diverse outpatient clinic within a county hospital in Southern California. Participants were patients who came to the surgery clinic for their first appointment after referral from a primary care provider for a surgical consultation. RESULTS:Patients' ethnicity, educational attainment, and insurance status predict their satisfaction, and patients reliably differed in their satisfaction with care providers and with the hospital where they received their care. CONCLUSIONS: These findings add to knowledge about patient care by highlighting associations between patients' demographic characteristics and patients' differential satisfaction with particular entities within the context of surgical care.
Authors: Jennifer K Plichta; Hannah Williamson; Amanda R Sergesketter; Lars J Grimm; Samantha M Thomas; Gayle DiLalla; Brittany A Zwischenberger; E Shelley Hwang; Ryan P Plichta Journal: Am J Surg Date: 2020-08-15 Impact factor: 2.565
Authors: Justine M Naylor; Joseph Descallar; Mechteld Grootemaat; Helen Badge; Ian A Harris; Grahame Simpson; Deanne Jenkin Journal: PLoS One Date: 2016-08-04 Impact factor: 3.240