Literature DB >> 24878401

Measuring patient-perceived hospital service quality: validity and managerial usefulness of HCAHPS scales.

Kevin W Westbrook1, Emin Babakus, Cori Cohen Grant.   

Abstract

This study extends previous efforts to validate the Consumer Assessment of Healthcare Providers & Systems Hospital Survey (HCAHPS) instrument. Data from two non-profit hospitals are used to explore psychometric properties of the HCAHPS measures. The findings raise concerns that HCAHPS measures may not meet the standards for reliability and validity. The results are mixed in terms of the impact of HCAHPS dimensions on overall quality ratings of hospitals. Implications of the results are discussed and future research avenues are offered regarding the use and further refinement of the HCAHPS measures.

Entities:  

Keywords:  hospitals; measurement; service delivery; survey validation

Mesh：

Year:  2014        PMID： 24878401     DOI： 10.1080/07359683.2014.907114

Source DB:  PubMed          Journal:  Health Mark Q        ISSN： 0735-9683


  11 in total

1.  A systematic review of the validity and reliability of patient-reported experience measures.

Authors:  Claudia Bull; Joshua Byrnes; Ruvini Hettiarachchi; Martin Downes
Journal:  Health Serv Res       Date:  2019-06-19       Impact factor: 3.402

2.  Innovation or rebranding, acute care surgery diffusion will continue.

Authors:  Courtney E Collins; Patricia L Pringle; Heena P Santry
Journal:  J Surg Res       Date:  2015-03-23       Impact factor: 2.192

3.  Can therapy dogs improve pain and satisfaction after total joint arthroplasty? A randomized controlled trial.

Authors:  Carl M Harper; Yan Dong; Thomas S Thornhill; John Wright; John Ready; Gregory W Brick; George Dyer
Journal:  Clin Orthop Relat Res       Date:  2014-09-09       Impact factor: 4.176

4.  Addressing Medicaid Expansion from the Perspective of Patient Experience in Hospitals.

Authors:  Sandra S Liu; Yu-Ping Wen; Soumya Mohan; Jaeyong Bae; Edmund R Becker
Journal:  Patient       Date:  2016-10       Impact factor: 3.883

5.  Patient Experience Shows Little Relationship with Hospital Quality Management Strategies.

Authors:  Oliver Groene; Onyebuchi A Arah; Niek S Klazinga; Cordula Wagner; Paul D Bartels; Solvejg Kristensen; Florence Saillour; Andrew Thompson; Caroline A Thompson; Holger Pfaff; Maral DerSarkissian; Rosa Sunol
Journal:  PLoS One       Date:  2015-07-07       Impact factor: 3.240

6.  Creating the ideal patient experience.

Authors:  Th.V Purcărea
Journal:  J Med Life       Date:  2016 Oct-Dec

7.  Psychometric properties of the Press Ganey® Outpatient Medical Practice Survey.

Authors:  Angela P Presson; Chong Zhang; Amir M Abtahi; Jacob Kean; Man Hung; Andrew R Tyser
Journal:  Health Qual Life Outcomes       Date:  2017-02-10       Impact factor: 3.186

8.  Translation, Cross-Cultural Adaptation, and Validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) into the Malay Language.

Authors:  Ahmad Badruridzwanullah Zun; Mohd Ismail Ibrahim; Ariffin Marzuki Mokhtar; Ahmad Sukari Halim; Wan Nor Arifin Wan Mansor
Journal:  Int J Environ Res Public Health       Date:  2019-06-10       Impact factor: 3.390

9.  Psychometric Properties of the Filipino Version of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS): A Cross-Cultural Validation Study.

Authors:  Estrellita A Judan-Ruiz; Rame John L Mina; John Rey B Macindo
Journal:  J Patient Exp       Date:  2020-04-03

10.  Emergency Department Patient Satisfaction Assessment using Modified Servqual Model; a Cross-sectional Study.

Authors:  Mohamad Reza Mohammadi-Sardo; Soheil Salehi
Journal:  Adv J Emerg Med       Date:  2018-12-02
View more

北京卡尤迪生物科技股份有限公司 © 2022-2023.