Continuing professional development: best practices.

Continuing professional development (CPD) involves not only educational activities to enhance medical competence in medical knowledge and skills, but also in management, team building, professionalism, interpersonal communication, technology, teaching, and accountability. This paper aims at reviewing best practices to promote effective CPD. Principles and guidelines, as already defined by some professional societies and world organizations, are emphasized as core actions to best enhance an effective lifelong learning after residency. The personal learning plan (PLP) is discussed as the core of a well-structured CPD and we describe how it should be created. Fundamental CPD principles and how they are integrated in the framework of every physician's professional life will be described. The value of systematic and comprehensive CPD documentation and assessment is emphasized. Accreditation requirements and professional relationships with commercial sponsors are discussed.

INTRODUCTION

The first reported continuing medical education (CME) course took place in 1935; however, only in the 1960s did CME start to be discussed as a coherent body of literature.1 This paper reviews best practices of effective continuing professional development (CPD). CPD's complexity, relevance, guidelines, and principles and managing a CPD program will be discussed. The four-step CPD cycle is discussed in the context of three professional behaviors for which doctors and CPD providers have specific roles and needs.

DEFINITION

CME's concept generally refers to expanding medical knowledge, skills, and attitudes.2 CPD incorporates and exceeds this concept by acknowledging a wide range of competencies needed to practice high quality medicine, including medical, managerial, ethical, social, and personal skills [Table 1].345 Grounded on the well-developed tradition of lifelong learning in medical profession, CPD integrates every physician's ethical responsibility and increases job satisfaction.678

Table 1

CME and CPD contrasts

A variety of CPD definitions have been given:

“A continuing process, outside formal undergraduate and postgraduate training, that allows individual doctors to maintain and improve standards of medical practice through the development of knowledge, skills, attitudes, and behavior. CPD should also support specific changes in practice.”9

“The wide-ranging competencies beyond clinical update, research and scientific writing, multidisciplinary context of patient care, ethical practice, communication, management and behavioral skills, team building, information technology, audit, and appropriate attitudinal change to ensure improved patient outcomes and satisfaction.”10

“A range of learning activities through which health professionals maintain and develop throughout their careers to ensure that they retain their capacity to practice safely, effectively, and legally within their evolving scope of practice.”11

Each definition shares the broader perspective of CPD, that it:

Is self-driven and individually tailored according to needs assessment

Considers the doctor's complex working environment as a “…multidisciplinary context of patient care”.10 Four broad groups are summarized in the Basel Declaration of European Union of Medical Specialists (UEMS): The individual/society; healthcare professionals; health employers; and healthcare fund raisers12

Is an ongoing learning process building on initial education to ensure competence regarding current and future work duties

Goes beyond the traditional designation for doctor's CME after residency training, a narrower concept, usually only including medical knowledge and skill

Expands content from clinical to holistic topics such as interpersonal communication skills, ethics, practice management, professionalism, and extends learning venues from the classical conference room to practice settings1314

Embraces new educational domains set by professional societies:

The Royal College of Physicians and Surgeons of Canada's seven key benchmark competencies (CanMeds): Medical expert/clinical, collaborator/manager, health advocate, scholar, professional, decision maker, and communicator15

The Medical Council of New Zealand's domains for recertification and CPD: Medical care, communication, collaboration and management, scholarship, and professionalism16

The American Board of Medical Specialities evaluation domains: Bedside manner, medical knowledge, interpersonal and communication skills, professionalism, system-based practical clinical work, learning, and development efforts17

The United Kingdom's General Medical Council's domains: Knowledge, skills and performance; safety and quality; communication, partnership and teamwork; and maintaining trust18

The Royal Australian New Zealand College of Ophthalmology's framework learning categories: Clinical expertise, risk management and clinical governance, and professional values19

Is a “self-evaluation model reporting form” necessarily including an evaluation component10

Should produce behavioral change in medical practice so that healthcare improvement is achieved and measurable13

Involves legal aspects such as avoiding lawsuits and practicing under compulsory relicensure1

Promotes the physician's accountability.20

RELEVANCE

Emphasis on CPD has been growing due to several factors:

Physicians are leading longer professional lives

Globally increasing mobility of both patients and healthcare professionals2122

Accelerated proliferation of new knowledge, new technology, and techniques

Society's increased expectations of the medical profession

Public healthcare systems concerns

Complex healthcare working environments where doctors are constantly challenged to develop and master multidisciplinary teamwork among peers, allied healthcare personnel, employers, regulators, and healthcare systems authorities

Increasing requirements of CPD activities’ measure of performance.

Despite the increased emphasis on CPD, a variety of barriers must be overcome:

Physician's work overload and less time allocated to learn

Underfunding

Improperly defined commercial sponsorships

Noncompliance with best practices to design, develop, implement, and evaluate CPD educational interventions

Biased education and conflicts of interest with sponsors

Lack of clear definition of responsible parties and their specific roles in CPD

Effective assessment of CPD activities to gauge cost-effectiveness

Coordination of all stakeholders

Demonstration of the doctor's CPD to society.23

PRINCIPLES

Given the increased emphasis and barriers described above, it is obvious that CPD must change to be a systematic process that is credible and transparent to the community.113 Though medical school and residency training have long been formally regulated, only recently has CPD garnered such attention.24 Additionally, there is wide variability in the approach to CPD globally.25 Despite this, the UEMS promotes free movement of European medical specialists, while trying to ensure healthcare's high quality.26 Therefore in Europe, CPD programs’ harmonization among countries would enhance medical care.21 An effective CPD scheme should have three quality components:242728

Professional improvement that ensures personal learning related to the populations’ changing needs and developing healthcare service

Effective learning interventions should be designed upon clear, attainable, and measurable learning outcomes and offer relevant and evidence-based content to the physician's clinical practice

It must be accountable, transparent, amenable to regulation, and useful for assuring quality in the process of relicensure.

Furthermore, it is essential that skillful CPD management is clearly articulated based on the various CPD stakeholders’ needs.1

Additionally, there must be way for the physician to monitor and report CPD activities.29 Many schemes and recommendations exist as to how best to award credit to CPD programs. These schemes typically have the following key components, which can coexist to a certain extent:

Credit based, where one credit is usually awarded for each hour of educational time spent. A minimum should be achieved over a defined time period30

Document based, where an organized flow of documents help to demonstrate and assess CPD.1

As examples of good CPD practices we suggest the guidelines to administer and manage a CPD program compiled by the International Council of Ophthalmology (ICO). Additionally, the ICO has suggested that ophthalmology societies’ CPD committees should take responsibility for CPD activities. Committees should be responsible for designing, implementing, and evaluating a CPD program according to specific criteria.13

PARTICIPANT PERSPECTIVE

The personal learning plan

Personally designed, CPD reflects adult learning principles of autonomy, self-direction, goal orientation, and practice-based learning.27 PLPs document accomplished educational events, behavior changes in practice, and how career aspirations were enhanced.

The ICO has suggested a question template13 to guide doctors willing to build a PLP as part of their professional development. It is a three-stage stepwise procedure:

Development of the PLP, in which doctors are required to reflect on their learning professional needs

Completion of activities, in which doctors choose activities to meet their professional needs, and

Submission of a report, for which doctors must reflect and write about the effectiveness of their learning.

CPD's practice can be conceptually organized around three fundamental questions: What will I learn? How will I learn? and How well have I learned? These three questions can be thought of in terms of the CPD cycle: (1) Identify what to learn; (2) plan how to learn; (3) learn; and (4) follow-up14 [Figure 1].

Figure 1

The continuing professional development cycle steps (in blue) and the triggering questions to professional behaviors in practice (in orange)

What will I learn?

A learning need is a gap between current personal competencies/population health status and the desired state. 14 Well-designed educational interventions fill these gaps and remove barriers to change in behavior. Perceived needs may be identified during an appraisal; whereas, unperceived needs may demand direct knowledge testing.114 Learning gaps may be identified during direct patient care, in interactions with the clinical team and department, in nonclinical activities (readings, scientific conferences), in quality management and risk assessment (audits, patient satisfaction surveys), in specific needs assessment (self-assessments and revalidation), and in peer review.1

Clinical audit

A clinical audit is a systematic staged cycle of review of one's own patients’ charts and surgical outcomes.31 Audit criteria must be best practice evidence-based and clearly presented before the audit takes place. Recommendations from clinical practice guidelines may be useful to develop criteria and standards. Criteria are explicit statements defining what the outcomes of care will measure. Standards are the threshold of expected compliance for each criterion. Data is collected and results compared to criteria and standards. Change should be implemented by formulating recommendations. Clinical audits are an important component of medical professional accountability and can serve as a method of determining gaps in knowledge.32333435

How will I learn?

Following a gap's identification, a learning activity should be planned and undertaken–CPD cycle steps 2 and 3 [Figure 1].114 Sometimes an educational event is undertaken by doctors not for the sake of advancing factual learning, but for boosting their confidence on a particular topic or skill.1 CPD activities should be chosen according to the type of the identified need whether it be knowledge and skills updating, competency assurance, or performance demonstration in practice.14

CPD activities can assume a variety of formats characterized as practice improvement, independent professional development, or research/self education. Table 2 presents several examples of educational events according to this categorization.13

Table 2

CPD activities

A portfolio is a record of what its creator has to offer in terms of range, quality of knowledge, and level of skill attainment.3637 An e-portfolio documents the individual's professional progression as a web-based collection of artifacts: Reflections, resources, demonstrations, accomplishments, and time periods. e-portfolios encourage exchange of ideas and feedback between owner and those entitled to interact with it, thus offering meaningful learning experiences.3839

How well have I learned?

Assessment closes the CPD cycle and involves two components:1

Reinforcement or finding opportunities in clinical practice to apply new knowledge and skills

Dissemination of new learning to colleagues at practice settings (e.g., rounds, clinical meetings, and unplanned moments during clinical practice).

Portfolios as portable collection of artifacts can also be valuable assessment tools amenable to appraisal discussions, peer-review, and revalidation.39 Within their regulator function, societies and colleges are encouraged to establish CPD guidelines and provide their members a PLP and a clinical audit template to include in their personal portfolio. This material can be available online and should ideally include the designation and description of the chosen learning activity, planned date to undertake the activity and completion date, CPD points awarded, personal reflection about learning goals fulfillment, effective learning achieved, and its impact in practice.13 Medical teaching organizations are increasingly adopting their own e-portfolio systems such as the free user-friendly online portfolio of the British Medical Journal.40

PROVIDER PERSPECTIVE

Methods and tools

CME has traditionally been concerned with disseminating information, but CPD has shifted the emphasis to demonstrating change in behavior in clinical practice.114 Adults participate in educational events when motivated by the identification of a specific learning need and a pragmatic desire to apply knowledge and skills gained.2741 Unplanned learning that occurs in daily workplace cannot be disregarded and is usually reinforced and disseminated.1 CPD providers must design educational interventions to meet identified gaps considering the participants prior knowledge. Learning objectives must be designed from the learner's perspective and clearly map the content in terms of expected outcomes. Well-written learning objectives will suggest the best CPD delivery method and format concerning the educational event's goal: Knowledge updating, competency development, or performance demonstration. Consideration of the size and the type of the audience (e.g., generalists versus subspecialists) may also dictate appropriate methods.

Regardless of the selected delivery method or format, interactive practice-based learning formats are the most successful.144243 Incorporating at least 25% of interactivity into a learning intervention; such as a lecture by ensuring time and opportunity for questions and discussion, shifts the educational focus from passive teaching to active learning.44

Time and space boundless and web-based CPD events are now being widely used in medical education incorporating even remote communities. If tutor-led and interactivity opportunities are provided, passive learning situations will be avoided. Social media (social networks, wikis, blogs, virtual worlds, and simulations) is being increasingly considered by educators/organizations for its potential in medical education. The medical community is changing from having conservative and reluctant stand on this issue to embracing and leveraging these tools into formal education. Online tools improve research efficiency and social media enhances professional networking.45464748

Accreditation

CPD must be amenable to external evaluation to become transparent, demonstrable, and accountable.11314 If consistently planned, undertaken, and recorded; CPD can be assessed. Ideally always as a self-assessment including regular discussions with peers or a formal examination. More than a process to meet accreditation requirements or to be credit awarded, assessment should be envisioned as a higher value to bring effectiveness to learning.49 A set of international standards was defined by World Federation of Medical Education to work as a global tool for quality assurance and development of CPD.24

Measuring CPD activities’ effectiveness is crucial and should start during the CPD program, but ultimately to include effects on population health status. These assessments can be used to justify cost effectiveness of educational events’ outcomes.10 CPD program's assessment should provide information on whether:

Target audience needs were addressed

Learning objectives were met

Participants were engaged

Behavior changes were achieved.

Based on business and industry widespread Kirkpatrick's evaluation model, Dixon has defined four CME levels of evaluation that should match teaching strategies and learning event outcomes:

Perception and satisfaction

Competencies

Professional performance

Healthcare outcome.50

Two more levels were later added:

Participation related to an educational event's attendance

Return of investment related to cost-effectiveness.14

There are a variety of ways to perform the evaluation. Clinical audits suit patient outcomes assessment; whereas, CPD credit accumulation, learning portfolios, criterion reference methods, computer diaries, peer review, and chart audits can be used for performance evaluation. Grant describes an exhaustive list of different assessment methods according to the evaluation object.1 Davis contrasts a list of assessment tools to factors affecting their choice as cost, validity, reliability, acceptability, and feedback opportunity.14

Several professional societies and world organizations and colleges51525354555657585960 provide accreditation guidelines including:

Online standard documentation templates and application forms, available in a transparent and practical presentation for all interested

Accreditation criteria for providers including:

Goals and learning objectives clearly built on an identified learning gap

Content/format delivery in accordance with the goal of the educational event

Assessment type in accordance with the preestablished learning objectives

Assessment type and results shared with the participants

Assessment results made available for future CPD program improvement

Clear guidelines to avoid commercial sponsorship conflict.

The growth of e-learning CPD has led to accreditation criteria for this format. The European Accreditation Council of Continuing Medical Education (EACCME) has established criteria to ensure e-learning interventions’ accreditation.61 The same goal was pursued by the e-CPD Task Force of the Royal College.62 These criteria add items specific to e-learning such as:

Confirm privacy and confidentiality of the learner

State revision of content and expiry date

Content must be evidence based

Follow adult learning principles such as problem-based learning, reflective learning, and task-based learning

Content delivery must comply with multimedia principles

Should have engaging strategies promoting interaction and meaningful learning

Provide feedback of learning.

Sponsor relationships

Minimizing potential conflict of interest from sponsors is imperative. To gain approval for industry sponsorship the CPD provider should make an application to the ophthalmology society's CME committee and follow criteria.6364 The Canadian Medical Association Policy indicates that: “Organizations providing financial support to accredited CPD events cannot have any role or influence over any aspect of the CPD planning process. Physician's organizations that receive ‘educational grants’ should provide a statement of account to each sponsoring organization for how funding was allocated or spent”.65 The Royal College Approval of Accredited Group Activities Application Form contains items related to fiscal matters and requires a declaration of conflict of interest. A letter should be sent to the sponsor(s) indicating that funds will be received as an educational grant.66 Speakers may verbally disclose any conflicts of interest or provide written documentation in the event's brochure.

In General, CPD providers should be made solely responsible for designing, implementing, and assessing the educational intervention. The sponsorship and its terms must be communicated to the local/national professional society/healthcare authority. Content should be unbiased, commercial sponsorship acknowledged, and speakers’ conflict of interest disclosed.

CPD sponsorship guidelines should enforce the physician's understanding that they must:

Keep their primary obligation to their patients and duties to society

Ensure an unbiased participation in collaborative efforts between their interaction and pharmaceutical companies (health supplies, research, and education)

Avoid/manage situations with conflict of interest

Promote clear physician-developed guidelines for interaction of physician-industry.

CONCLUSIONS

CME is a lifelong learning process pursued by doctors from medical school until retirement, and has traditionally been viewed in terms of knowledge updating.

CPD demands professional skills that extend beyond medical knowledge such as management, education and training, information technology, audit, communication, and team building. There is great variability in how CPD is being conducted globally. We believe that whether a legal obligation or an unregulated voluntary option, all physicians should undertake some form of CPD. Coordination and harmonization of CPD management will bring efficiency to the process and overcome barriers discussed.

Though customization is needed according to local needs, there are universal guidelines and principles to develop and maintain CPD complying to best practices. Societies and colleges should accept responsibility for both CME and CPD of doctors, establish effective CPD schemes and develop strategies to meet the needs of doctors, the populations they serve, and the organizations where they work.