Literature DB >> 24611530

The role of helplines in cancer care: intertwining emotional support with information or advice-seeking needs.

Katie Ekberg1, Joanne McDermott, Clare Moynihan, Lucy Brindle, Paul Little, Geraldine M Leydon.   

Abstract

Helplines are core feature of the contemporary U.K. health care system, however little is known about callers' experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues, (2) anonymity, (3) convenience, and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers' help-seeking behavior was multifaceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.

Entities:  

Keywords:  callers’ perceptions; cancer helpline; cancer information; psychosocial support; telemedicine

Mesh：

Year:  2014        PMID： 24611530     DOI： 10.1080/07347332.2014.897294

Source DB:  PubMed          Journal:  J Psychosoc Oncol        ISSN： 0734-7332


  5 in total

1.  Sleep disturbance in cancer patients and caregivers who contact telephone-based help services.

Authors:  Bronwyn A Morris; Frances P Thorndike; Lee M Ritterband; Nick Glozier; Jeff Dunn; Suzanne K Chambers
Journal:  Support Care Cancer       Date:  2014-10-10       Impact factor: 3.603

2.  Meeting the Information and Support Needs of Blood Cancer Patients and Caregivers: A Longitudinal Study of a Model of Patient-Centered Information Delivery.

Authors:  Katherine Treiman; Caroline Husick; Nikie Sarris-Esquivel; Maria Sae-Hau; Meredith Barnhart; Kate Disare; Catherine Gupta; Michael Halpern; Kara Suvada; Elisa Weiss
Journal:  J Cancer Educ       Date:  2021-06       Impact factor: 2.037

3.  Exploring the rationale, experience and impact of using Cancer Information and Support (CIS) services: an international qualitative study.

Authors:  Anna Boltong; Martin Ledwick; Kevin Babb; Clare Sutton; Anna Ugalde
Journal:  Support Care Cancer       Date:  2016-12-01       Impact factor: 3.603

4.  Telephone health services in the field of rare diseases: a qualitative interview study examining the needs of patients, relatives, and health care professionals in Germany.

Authors:  Ana Babac; Martin Frank; Frédéric Pauer; Svenja Litzkendorf; Daniel Rosenfeldt; Verena Lührs; Lisa Biehl; Tobias Hartz; Holger Storf; Franziska Schauer; Thomas O F Wagner; J-Matthias Graf von der Schulenburg
Journal:  BMC Health Serv Res       Date:  2018-02-09       Impact factor: 2.655

5.  Users' evaluation of Japan's cancer information services: process, outcomes, satisfaction and independence.

Authors:  Chikako Yamaki; Tomoko Takayama; Masayo Hayakawa; Fumihiko Wakao
Journal:  BMJ Open Qual       Date:  2021-12
  5 in total

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