Ali Mohammad Mosadeghrad1. 1. Health Management and Economics Research Centre, School of Health Management and Information Sciences, Tehran University of Medical Sciences, Tehran, Iran.
Abstract
BACKGROUND: A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. METHODS: The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. RESULTS: The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. CONCLUSION: A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence.
BACKGROUND: A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. METHODS: The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. RESULTS: The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. CONCLUSION: A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence.
Authors: Diana Jiménez-Rodríguez; Diego Ruiz-Salvador; María Del Mar Rodríguez Salvador; Mercedes Pérez-Heredia; Francisco José Muñoz Ronda; Oscar Arrogante Journal: Int J Environ Res Public Health Date: 2020-07-27 Impact factor: 3.390