OBJECTIVE: The objective of this study was to establish a baseline of perceived availability of institutional support services or interventions and experiences following an adverse patient safety event (PSE) in a 650-bed children and adult community teaching hospital. METHODS: Investigators queried associates about their experiences after a PSE, what institutional support services or interventions they perceived to be available, and how helpful used services were. The investigators used an online modified version of a PSE survey developed by several health related organizations in Boston. RESULTS: One hundred twenty evaluable surveys were analyzed. Sixty-eight percent of respondents were nurses, 99% of whom were female. Only 10% to 30% of respondents reported that various support services or interventions were actively offered, and 30% to 60% indicated that they were not available. Respondents reported having experienced several distressing symptoms after a PSE, most notably, troubling memories (56%) and worry about lawsuits (37%). Less than 32% "agreed" or "strongly agreed" that they could report concerns without fear of retribution or punitive action. More respondents experienced support from clinical colleagues (64%) than from their manager or department chair (38%). CONCLUSIONS: These results validate a need by associates for emotional support after a PSE and that associates' perception of available formal institutional support services or interventions is low.
OBJECTIVE: The objective of this study was to establish a baseline of perceived availability of institutional support services or interventions and experiences following an adverse patient safety event (PSE) in a 650-bed children and adult community teaching hospital. METHODS: Investigators queried associates about their experiences after a PSE, what institutional support services or interventions they perceived to be available, and how helpful used services were. The investigators used an online modified version of a PSE survey developed by several health related organizations in Boston. RESULTS: One hundred twenty evaluable surveys were analyzed. Sixty-eight percent of respondents were nurses, 99% of whom were female. Only 10% to 30% of respondents reported that various support services or interventions were actively offered, and 30% to 60% indicated that they were not available. Respondents reported having experienced several distressing symptoms after a PSE, most notably, troubling memories (56%) and worry about lawsuits (37%). Less than 32% "agreed" or "strongly agreed" that they could report concerns without fear of retribution or punitive action. More respondents experienced support from clinical colleagues (64%) than from their manager or department chair (38%). CONCLUSIONS: These results validate a need by associates for emotional support after a PSE and that associates' perception of available formal institutional support services or interventions is low.
Authors: Ahmad Zulfahmi Mohd Kamaruzaman; Mohd Ismail Ibrahim; Ariffin Marzuki Mokhtar; Maizun Mohd Zain; Saiful Nazri Satiman; Najib Majdi Yaacob Journal: Int J Environ Res Public Health Date: 2022-05-26 Impact factor: 4.614
Authors: Jonathan D Burlison; Rebecca R Quillivan; Susan D Scott; Sherry Johnson; James M Hoffman Journal: J Patient Saf Date: 2021-04-01 Impact factor: 2.243
Authors: Melanie A M Baas; Karel W F Scheepstra; Claire A I Stramrood; Ruth Evers; Lea M Dijksman; Maria G van Pampus Journal: BMC Psychiatry Date: 2018-03-22 Impact factor: 3.630
Authors: Ahmad Zulfahmi Mohd Kamaruzaman; Mohd Ismail Ibrahim; Ariffin Marzuki Mokhtar; Maizun Mohd Zain; Saiful Nazri Satiman; Najib Majdi Yaacob Journal: Int J Environ Res Public Health Date: 2022-02-11 Impact factor: 3.390