BACKGROUND: Service user perspectives are essential for the evaluation and development of mental health services. Service users expressing less satisfaction with services subsequently have poorer treatment outcomes. AIMS: To measure satisfaction with services following psychiatric admission, and to explore its relationship with a number of clinical and service factors. METHODS: A multi-centre observational study was conducted across three mental health services in Ireland. Service users were interviewed and provided with self-report questionnaires. The Client Satisfaction Questionnaire (CSQ-8) was used to measure treatment satisfaction. RESULTS: The overall level of satisfaction with services was good (CSQ-8 mean score 24.5). Service users who were admitted involuntarily, who experienced physical coercion and lower levels of procedural justice were less satisfied. A better therapeutic relationship, improved insight and better functioning were associated with higher levels of treatment satisfaction. CONCLUSION: Mental health services should implement strategies to ameliorate the effects of factors associated with lower levels of treatment satisfaction.
BACKGROUND: Service user perspectives are essential for the evaluation and development of mental health services. Service users expressing less satisfaction with services subsequently have poorer treatment outcomes. AIMS: To measure satisfaction with services following psychiatric admission, and to explore its relationship with a number of clinical and service factors. METHODS: A multi-centre observational study was conducted across three mental health services in Ireland. Service users were interviewed and provided with self-report questionnaires. The Client Satisfaction Questionnaire (CSQ-8) was used to measure treatment satisfaction. RESULTS: The overall level of satisfaction with services was good (CSQ-8 mean score 24.5). Service users who were admitted involuntarily, who experienced physical coercion and lower levels of procedural justice were less satisfied. A better therapeutic relationship, improved insight and better functioning were associated with higher levels of treatment satisfaction. CONCLUSION: Mental health services should implement strategies to ameliorate the effects of factors associated with lower levels of treatment satisfaction.
Authors: Natalie B Riblet; Manuel Varela; William Ashby; Lisa Zubkoff; Brian Shiner; Jacqueline Pogue; Susan P Stevens; Danuta Wasserman; Bradley V Watts Journal: Jt Comm J Qual Patient Saf Date: 2022-03-06
Authors: Sandra J Japuntich; Eugene M Dunne; Naomi H Krieger; Patricia M Ryan; Erin Rogers; Scott E Sherman; Steven S Fu Journal: Community Ment Health J Date: 2019-09-13
Authors: Grace Branjerdporn; Carly Hudson; Roy Sheshinski; Linda Parlato; Lyndall Healey; Aleshia Ellis; Alice Reid; Catherine Finnerty; Rachelle Arnott; Rebecca Curtain; Miranda McLean; Snehal Parmar; Susan Roberts Journal: Int J Environ Res Public Health Date: 2022-05-04 Impact factor: 3.390