OBJECTIVE: To examine patient and staff satisfaction, billing charges, and programmatic feasibility of shared medical appointments (SMA) in a nurse practitioner-managed heart failure (HF) clinic in a community cardiology practice. METHODS: Twenty patients were scheduled among four SMAs for this pilot study. All aspects of a usual clinic appointment were utilized during the SMA, but an additional 20-minute teaching session was presented. All patients completed a satisfaction questionnaire. The office staff completed satisfaction questionnaires about the SMA. Billing charges, cancellations and missed appointments without cancellation for SMAs were compared to usual clinic appointment days. RESULTS: Satisfaction was high among patients and office staff. Rates for no-shows were similar for SMAs versus usual appointments (15% versus 5.5%), but there were fewer cancellations among SMAs (0% versus 28%). This may be a reflection of the personalized appointment reminder calls that were made to the patients scheduled for SMAs. Billing charges were not significantly different for SMAs versus usual appointments. CONCLUSION: SMAs are a feasible option in a community cardiology practice.
OBJECTIVE: To examine patient and staff satisfaction, billing charges, and programmatic feasibility of shared medical appointments (SMA) in a nurse practitioner-managed heart failure (HF) clinic in a community cardiology practice. METHODS: Twenty patients were scheduled among four SMAs for this pilot study. All aspects of a usual clinic appointment were utilized during the SMA, but an additional 20-minute teaching session was presented. All patients completed a satisfaction questionnaire. The office staff completed satisfaction questionnaires about the SMA. Billing charges, cancellations and missed appointments without cancellation for SMAs were compared to usual clinic appointment days. RESULTS: Satisfaction was high among patients and office staff. Rates for no-shows were similar for SMAs versus usual appointments (15% versus 5.5%), but there were fewer cancellations among SMAs (0% versus 28%). This may be a reflection of the personalized appointment reminder calls that were made to the patients scheduled for SMAs. Billing charges were not significantly different for SMAs versus usual appointments. CONCLUSION: SMAs are a feasible option in a community cardiology practice.
Authors: Carol E Smith; Ubolrat Piamjariyakul; Jo A Wick; John A Spertus; Christy Russell; Kathleen M Dalton; Andrea Elyachar; James L Vacek; Katherine M Reeder; Niaman Nazir; Edward F Ellerbeck Journal: Circ Heart Fail Date: 2014-09-18 Impact factor: 8.790
Authors: Carol E Smith; Ubolrat Piamjariyakul; Kathleen M Dalton; Christy Russell; Jo Wick; Edward F Ellerbeck Journal: J Cardiovasc Nurs Date: 2015 Jul-Aug Impact factor: 2.083
Authors: Monika M Schmidt; Joan M Griffin; Pamela McCabe; Lynette Stuart-Mullen; Megan Branda; Thomas J OByrne; Margaret Bowers; Kathryn Trotter; Christopher McLeod Journal: PLoS One Date: 2021-02-12 Impact factor: 3.240
Authors: Udhayvir S Grewal; Tyiesha Brown; Ghanshyam R Mudigonda; Cesar Davila-Chapa; Sahith R Thotamgari; Carol Crooms; Jennifer S Singh; Rupa Mahadevan Journal: J Patient Exp Date: 2022-01-13
Authors: Joan M Griffin; Lynette G Stuart-Mullen; Monika M Schmidt; Pamela J McCabe; Thomas J O'Byrne; Megan E Branda; Christopher J McLeod Journal: Mayo Clin Proc Innov Qual Outcomes Date: 2018-07-27