OBJECTIVE: Up to a quarter of the adults who own hearing aids never use them. To provide these 'non-users' with the best help, hearing care professionals need to have an in-depth understanding of the non-users' beliefs and feelings with regard to the non-use. This qualitative study explored these beliefs and feelings in order to increase our understanding of hearing aid non-users. DESIGN: Individual face-to-face semi-structured interviews were completed. STUDY SAMPLE: Eleven hearing aid owners (aged 54-80 years) who reported that they never or hardly ever used their hearing aids. RESULTS: The participants expressed a variety of feelings towards their non-use, including indifference, self-annoyance, frustration, powerlessness, shame, and guilt. Their feelings were related to beliefs about: (1) the severity of their hearing handicap with and without hearing aids, (2) whom or what was responsible for the non-use, and (3) the attitudes of significant others towards the non-use. CONCLUSIONS: Hearing-aid non-users differ in their beliefs and feelings towards the non-use. A patient-centred approach is needed.
OBJECTIVE: Up to a quarter of the adults who own hearing aids never use them. To provide these 'non-users' with the best help, hearing care professionals need to have an in-depth understanding of the non-users' beliefs and feelings with regard to the non-use. This qualitative study explored these beliefs and feelings in order to increase our understanding of hearing aid non-users. DESIGN: Individual face-to-face semi-structured interviews were completed. STUDY SAMPLE: Eleven hearing aid owners (aged 54-80 years) who reported that they never or hardly ever used their hearing aids. RESULTS: The participants expressed a variety of feelings towards their non-use, including indifference, self-annoyance, frustration, powerlessness, shame, and guilt. Their feelings were related to beliefs about: (1) the severity of their hearing handicap with and without hearing aids, (2) whom or what was responsible for the non-use, and (3) the attitudes of significant others towards the non-use. CONCLUSIONS: Hearing-aid non-users differ in their beliefs and feelings towards the non-use. A patient-centred approach is needed.