OBJECTIVES: This study aims to highlight the differences in physicians' scores on two communication assessment tools: the SEGUE and an EMR-specific communication skills checklist. The first tool ignores the presence of the EMR in the exam room and the second, though not formally validated, rather focuses on it. METHODS: We use the Wilcoxon Signed Ranks Test to compare physicians' scores on each of the tools during 16 simulated medical encounters that were rated by two different raters. RESULTS: Results show a significant difference between physicians' scores on each tool (z=-3.519, p<0.05 for the first rater, and z=-3.521, p<0.05 for the second rater), while scores on the EMR-specific communication skills checklist were significantly and consistently lower. CONCLUSION: These results imply that current communication assessment tools that do not incorporate items that are relevant for communication tasks during EMR use may produce inaccurate results. PRACTICE IMPLICATIONS: We therefore suggest that a new instrument, possibly an extension of existing ones, should be developed and empirically validated.
OBJECTIVES: This study aims to highlight the differences in physicians' scores on two communication assessment tools: the SEGUE and an EMR-specific communication skills checklist. The first tool ignores the presence of the EMR in the exam room and the second, though not formally validated, rather focuses on it. METHODS: We use the Wilcoxon Signed Ranks Test to compare physicians' scores on each of the tools during 16 simulated medical encounters that were rated by two different raters. RESULTS: Results show a significant difference between physicians' scores on each tool (z=-3.519, p<0.05 for the first rater, and z=-3.521, p<0.05 for the second rater), while scores on the EMR-specific communication skills checklist were significantly and consistently lower. CONCLUSION: These results imply that current communication assessment tools that do not incorporate items that are relevant for communication tasks during EMR use may produce inaccurate results. PRACTICE IMPLICATIONS: We therefore suggest that a new instrument, possibly an extension of existing ones, should be developed and empirically validated.
Authors: Frances E Biagioli; Diane L Elliot; Ryan T Palmer; Carla C Graichen; Rebecca E Rdesinski; Kaparaboyna Ashok Kumar; Ari B Galper; James W Tysinger Journal: Acad Med Date: 2017-01 Impact factor: 6.893