Literature DB >> 23519331

Three nursing interventions' impact on HCAHPS scores.

Bryan Kennedy1, Janet B Craig, Margaret Wetsel, Elaine Reimels, Jennifer Wright.   

Abstract

Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.

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Year:  2013        PMID： 23519331     DOI： 10.1097/NCQ.0b013e31828b494c

Source DB:  PubMed          Journal:  J Nurs Care Qual        ISSN： 1057-3631            Impact factor:   1.597


  4 in total

1.  Variation in Family Experience of Pediatric Inpatient Care As Measured by Child HCAHPS.

Authors:  Sara L Toomey; Marc N Elliott; Alan M Zaslavsky; David J Klein; Sifon Ndon; Shannon Hardy; Melody Wu; Mark A Schuster
Journal:  Pediatrics       Date:  2017-03-22       Impact factor: 7.124

2.  Factors Driving Patient Perception of Quality Care After Primary Total Hip and Total Knee Arthroplasty.

Authors:  Devon C Freudenberger; Erin A Baker; Matthew P Siljander; Rachel S Rohde
Journal:  J Am Acad Orthop Surg Glob Res Rev       Date:  2018-11-08

3.  Integrative Review of the Interventions for Improving Patients' Experiences Revealed in Quality Improvement Projects.

Authors:  Jin Jun; Kailyn Stern; Maja Djukic
Journal:  J Patient Exp       Date:  2020-05-19

4.  Capturing the patient's voice: Kano Analysis of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

Authors:  Sandeep Tripathi; Imadh Khan; Cynthia D Read; Matthew J Mischler
Journal:  J Educ Health Promot       Date:  2021-05-31
  4 in total

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