Noraini Othman1, Aizzat Mohd Nasurdin. 1. Senior Lecturer, School of Business Management, College of Business, Universiti Utara Malaysia, Kedah Darul AmanProfessor, School of Management, Universiti Sains Malaysia, Pulau Pinang, Malaysia.
Abstract
AIM: This study addressed the question of whether social support (supervisor support and co-worker support) could contribute to the variance in work engagement. BACKGROUND: Nurses, as customer-contact employees, play an important role in representing the organization's competence. Their attitudes and behaviour toward patients has a significant influence on patients' satisfaction and perception of quality of service. METHODS: The sample comprised 402 staff nurses working in three general hospitals in Peninsular Malaysia. Variables included demographic information, Utrecht Work Engagement Scale and Social Support Scale. Data analysis included descriptive statistics, correlations and regression analysis. RESULTS: Findings indicated that supervisor support was positively related to work engagement. Co-worker support was found to have no effect on work engagement. CONCLUSIONS: Supervisory support is an important predictor of work engagement for nurses. IMPLICATIONS FOR NURSING MANAGEMENT: Nursing management should provide more training to nurse supervisors and develop nurse mentoring programmes to encourage more support to nurses.
AIM: This study addressed the question of whether social support (supervisor support and co-worker support) could contribute to the variance in work engagement. BACKGROUND: Nurses, as customer-contact employees, play an important role in representing the organization's competence. Their attitudes and behaviour toward patients has a significant influence on patients' satisfaction and perception of quality of service. METHODS: The sample comprised 402 staff nurses working in three general hospitals in Peninsular Malaysia. Variables included demographic information, Utrecht Work Engagement Scale and Social Support Scale. Data analysis included descriptive statistics, correlations and regression analysis. RESULTS: Findings indicated that supervisor support was positively related to work engagement. Co-worker support was found to have no effect on work engagement. CONCLUSIONS: Supervisory support is an important predictor of work engagement for nurses. IMPLICATIONS FOR NURSING MANAGEMENT: Nursing management should provide more training to nurse supervisors and develop nurse mentoring programmes to encourage more support to nurses.
Authors: J Margo Brooks Carthon; Linda Hatfield; Colin Plover; Andrew Dierkes; Lawrence Davis; Taylor Hedgeland; Anne Marie Sanders; Frank Visco; Sara Holland; Jim Ballinghoff; Mary Del Guidice; Linda H Aiken Journal: J Nurs Care Qual Date: 2019 Jan/Mar Impact factor: 1.597