Literature DB >> 23207054

Identifying and correcting communication failures among health professionals working in the Emergency Department.

Annamaria Bagnasco1, Barbara Tubino, Emanuela Piccotti, Francesca Rosa, Giuseppe Aleo, Pasquale Di Pietro, Loredana Sasso, Laura Gambino, Donatella Passalacqua.   

Abstract

OBJECTIVE: The aim of this study was to identify effective corrective measures to ensure patient safety in the Paediatric Emergency Department (ED).
METHODS: In order to outline a clear picture of these risks, we conducted a Failure Mode and Effects Analysis (FMEA) and a Failure Mode, Effects, and Criticality Analysis (FMECA), at a Emergency Department of a Children's Teaching Hospital in Northern Italy. The Error Modes were categorised according to Vincent's Taxonomy of Causal Factors and correlated with the Risk Priority Number (RPN) to determine the priority criteria for the implementation of corrective actions.
RESULTS: The analysis of the process and outlining the risks allowed to identify 22 possible failures of the process. We came up with a mean RPN of 182, and values >100 were considered to have a high impact and therefore entailed a corrective action.
CONCLUSIONS: Mapping the process allowed to identify risks linked to health professionals' non-technical skills. In particular, we found that the most dangerous Failure Modes for their frequency and harmfulness were those related to communication among health professionals.
Copyright © 2012 Elsevier Ltd. All rights reserved.

Entities:  

Keywords:  Communication failures; Non-technical skills; Paediatric Emergency Department; Patient safety

Mesh:

Year:  2012        PMID: 23207054     DOI: 10.1016/j.ienj.2012.07.005

Source DB:  PubMed          Journal:  Int Emerg Nurs        ISSN: 1878-013X            Impact factor:   2.142


  8 in total

1.  Assessment of Innovative Emergency Department Information Displays in a Clinical Simulation Center.

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Journal:  J Cogn Eng Decis Mak       Date:  2015-12

2.  Controlled substance diversion in health systems: A failure modes and effects analysis for prevention.

Authors:  Karen Nolan; Andrew R Zullo; Elliott Bosco; Christine Marchese; Christine Berard-Collins
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3.  Communication in the Electronic Age: an Analysis of Face-to-Face Physician-Nurse Communication in the Emergency Department.

Authors:  Natalie C Benda; A Zachary Hettinger; Ann M Bisantz; Daniel J Hoffman; Nicolette M McGeorge; Akhila Iyer; Rebecca L Berg; Emilie M Roth; Ella S Franklin; Shawna J Perry; Robert L Wears; Rollin J Fairbanks
Journal:  J Healthc Inform Res       Date:  2017-10-24

4.  Adaptive leadership curriculum for Indian paramedic trainees.

Authors:  Aditya Mantha; Nathaniel L Coggins; Aditya Mahadevan; Rebecca N Strehlow; Matthew C Strehlow; S V Mahadevan
Journal:  Int J Emerg Med       Date:  2016-02-20

5.  Evaluating the application of failure mode and effects analysis technique in hospital wards: a systematic review.

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Authors:  Cíntia de Lima Garcia; Luiz Carlos de Abreu; José Lucas Souza Ramos; Caroline Feitosa Dibai de Castro; Fabiana Rosa Neves Smiderle; Jaçamar Aldenora Dos Santos; Italla Maria Pinheiro Bezerra
Journal:  Medicina (Kaunas)       Date:  2019-08-30       Impact factor: 2.430

7.  Ten Best Practices for Improving Emergency Medicine Provider-Nurse Communication.

Authors:  A Zachary Hettinger; Natalie Benda; Emilie Roth; Daniel Hoffman; Akhila Iyer; Ella Franklin; Shawna Perry; R J Fairbanks; Ann M Bisantz
Journal:  J Emerg Med       Date:  2020-03-05       Impact factor: 1.473

8.  Improving the quality of communication during handover in a Paediatric Emergency Department: a qualitative pilot study.

Authors:  A Bagnasco; A Costa; G Catania; M Zanini; L Ghirotto; F Timmins; L Sasso
Journal:  J Prev Med Hyg       Date:  2019-09-30
  8 in total

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