OBJECTIVE: This study examined how patients' satisfaction with their care is affected by racial/ethnic concordance and patients' perceived interpersonal sensitivity of their providers. The sample consisted of non-Hispanic Whites, African Americans/Blacks, Hispanics/Latinos, and Asian Americans age 50 and older. METHOD: Data came from the population-based Commonwealth Fund 2001 Health Care Quality Survey (n=2,075). A hierarchical regression model of satisfaction was estimated for each racial/ethnic group with a sequential entry of variables: demographic and health-related variables, racial/ethnic concordance between patient and provider, and interpersonal sensitivity. RESULTS: The influence of patient-provider racial/ethnic concordance on satisfaction with care was negligible, but the influence of interpersonal sensitivity was substantial (p<.001) in all racial/ethnic groups. DISCUSSION: Findings suggest that racial/ethnic concordance may not be universally effective for diverse older populations, but perceived interpersonal sensitivity of the provider has a strong influence on older adults' satisfaction with care regardless of their racial/ethnic background.
OBJECTIVE: This study examined how patients' satisfaction with their care is affected by racial/ethnic concordance and patients' perceived interpersonal sensitivity of their providers. The sample consisted of non-Hispanic Whites, African Americans/Blacks, Hispanics/Latinos, and Asian Americans age 50 and older. METHOD: Data came from the population-based Commonwealth Fund 2001 Health Care Quality Survey (n=2,075). A hierarchical regression model of satisfaction was estimated for each racial/ethnic group with a sequential entry of variables: demographic and health-related variables, racial/ethnic concordance between patient and provider, and interpersonal sensitivity. RESULTS: The influence of patient-provider racial/ethnic concordance on satisfaction with care was negligible, but the influence of interpersonal sensitivity was substantial (p<.001) in all racial/ethnic groups. DISCUSSION: Findings suggest that racial/ethnic concordance may not be universally effective for diverse older populations, but perceived interpersonal sensitivity of the provider has a strong influence on older adults' satisfaction with care regardless of their racial/ethnic background.
Authors: Hannah Nguyen; Dara H Sorkin; John Billimek; Sherrie H Kaplan; Sheldon Greenfield; Quyen Ngo-Metzger Journal: J Health Care Poor Underserved Date: 2014-11
Authors: Marilyn M Schapira; Arshia Faghri; Elizabeth A Jacobs; Kathlyn E Fletcher; Pamela S Ganschow; Denise Gil; Alicia J Smallwood; Cindy M Walker; Joan M Neuner Journal: MDM Policy Pract Date: 2019-10-28
Authors: Peter P Groenewegen; Peter Spreeuwenberg; A Niroshan Siriwardena; Coral Sirdifield; Sara Willems Journal: Scand J Prim Health Care Date: 2022-05-14 Impact factor: 3.147