OBJECTIVE: To evaluate whether patient adherence to appropriate self-care advice from a pharmacist or professional year 4 (PY4) advanced pharmacy practice experience (APPE) student provides satisfactory symptom relief. SETTING: Two community pharmacies in the same chain in Massachusetts from mid-December 2009 to June 2010. PRACTICE DESCRIPTION: Pharmacists and PY4 APPE students offered a follow-up phone call to patients who were seeking or had accepted the offer for self-care advice for themselves or others for whom they are primary caregivers. PRACTICE INNOVATION: Patients were provided detailed counseling documented on an over-the-counter (OTC) intervention document, administered a point-of-care survey, offered a follow-up phone call(s), and then administered a follow-up survey. MAIN OUTCOME MEASURES: Patient demographics, point-of-care survey assessing current use and perceived benefit from a pharmacist's consultation, intervention document assessing potential medication-related problems, and follow-up telephone survey assessing patient adherence to advice, symptom relief, and satisfaction with the service. RESULTS: Of the 207 patients offered a follow-up phone call, 83 accepted. Of these, 54 completed one call and 9 completed two calls. Of those who completed one phone call and claimed complete adherence to advice provided, 38 (82.6%) experienced great symptom relief. Three patients followed advice only partially and experienced the same level of improvement. More than 75% of patients classified the follow-up as "very helpful," felt that it led to greater symptom improvement, and would like to see this service offered all of the time. CONCLUSION: Pharmacist intervention in OTC therapy is widely accepted and can lead to improved patient outcomes.
OBJECTIVE: To evaluate whether patient adherence to appropriate self-care advice from a pharmacist or professional year 4 (PY4) advanced pharmacy practice experience (APPE) student provides satisfactory symptom relief. SETTING: Two community pharmacies in the same chain in Massachusetts from mid-December 2009 to June 2010. PRACTICE DESCRIPTION: Pharmacists and PY4 APPE students offered a follow-up phone call to patients who were seeking or had accepted the offer for self-care advice for themselves or others for whom they are primary caregivers. PRACTICE INNOVATION: Patients were provided detailed counseling documented on an over-the-counter (OTC) intervention document, administered a point-of-care survey, offered a follow-up phone call(s), and then administered a follow-up survey. MAIN OUTCOME MEASURES: Patient demographics, point-of-care survey assessing current use and perceived benefit from a pharmacist's consultation, intervention document assessing potential medication-related problems, and follow-up telephone survey assessing patient adherence to advice, symptom relief, and satisfaction with the service. RESULTS: Of the 207 patients offered a follow-up phone call, 83 accepted. Of these, 54 completed one call and 9 completed two calls. Of those who completed one phone call and claimed complete adherence to advice provided, 38 (82.6%) experienced great symptom relief. Three patients followed advice only partially and experienced the same level of improvement. More than 75% of patients classified the follow-up as "very helpful," felt that it led to greater symptom improvement, and would like to see this service offered all of the time. CONCLUSION: Pharmacist intervention in OTC therapy is widely accepted and can lead to improved patient outcomes.
Authors: Jack Charles Collins; Carl Richard Schneider; Renee Faraj; Frances Wilson; Abilio Cesar de Almeida Neto; Rebekah Jane Moles Journal: Int J Clin Pharm Date: 2017-07-06
Authors: Beatrice C Wigmore; Jack C Collins; Carl R Schneider; Daniel Arias; Rebekah J Moles Journal: Am J Pharm Educ Date: 2018-12 Impact factor: 2.047
Authors: Soo Min Jang; Jennifer Cerulli; Darren W Grabe; Chester Fox; Joseph A Vassalotti; Alexander J Prokopienko; Amy Barton Pai Journal: Prev Chronic Dis Date: 2014-12-18 Impact factor: 2.830
Authors: Jorge Félix; Diana Ferreira; Marta Afonso-Silva; Marta Vargas Gomes; César Ferreira; Björn Vandewalle; Sara Marques; Melina Mota; Suzete Costa; Maria Cary; Inês Teixeira; Ema Paulino; Bruno Macedo; Carlos Maurício Barbosa Journal: BMC Health Serv Res Date: 2017-08-29 Impact factor: 2.655