INTRODUCTION: Despite the knowledge of good communication as a precondition for optimal care and treatment in health care, serious communication problems are still experienced by patients as well as by health care professionals. An orthopedic surgery department initiated a 3-day communication skills training course for all staff members expecting an increase in patient-centeredness in communication and more respectful intercollegial communication. The aim of this study was to investigate the impact of this training course on participants' self-efficacy with a focus on communication with both colleagues and patients. METHODS: The study was designed as an effectiveness study with the training course implemented in a real-world context. The staff members attended a 3-day training course in patient-centered communication and communication with colleagues. The effect of the training was evaluated by means of a questionnaire filled out before, immediately after, and 6 months after the course. RESULTS: Of the 181 participants, 177 answered the questionnaire before, 165 immediately after, and 150 six months after the course. The mean score for self-efficacy in communication with patients increased from 6.68 to 7.88 (p < .001) and in communication with colleagues from 6.85 to 7.84 (p < .001) immediately following the training course. The effect was still present 6 months after the course was completed. DISCUSSION: Although the study was conducted in a real-world setting with many competing demands, a communication course produced an increase in self-efficacy. This result was observed for doctors, nurses, nursing assistants, and medical secretaries.
INTRODUCTION: Despite the knowledge of good communication as a precondition for optimal care and treatment in health care, serious communication problems are still experienced by patients as well as by health care professionals. An orthopedic surgery department initiated a 3-day communication skills training course for all staff members expecting an increase in patient-centeredness in communication and more respectful intercollegial communication. The aim of this study was to investigate the impact of this training course on participants' self-efficacy with a focus on communication with both colleagues and patients. METHODS: The study was designed as an effectiveness study with the training course implemented in a real-world context. The staff members attended a 3-day training course in patient-centered communication and communication with colleagues. The effect of the training was evaluated by means of a questionnaire filled out before, immediately after, and 6 months after the course. RESULTS: Of the 181 participants, 177 answered the questionnaire before, 165 immediately after, and 150 six months after the course. The mean score for self-efficacy in communication with patients increased from 6.68 to 7.88 (p < .001) and in communication with colleagues from 6.85 to 7.84 (p < .001) immediately following the training course. The effect was still present 6 months after the course was completed. DISCUSSION: Although the study was conducted in a real-world setting with many competing demands, a communication course produced an increase in self-efficacy. This result was observed for doctors, nurses, nursing assistants, and medical secretaries.
Authors: R S Doshi; K A Gudzune; L N Dyrbye; J F Dovidio; S E Burke; R O White; S Perry; M Yeazel; M van Ryn; S M Phelan Journal: Clin Obes Date: 2018-10-24
Authors: Leah S Millstein; John Allen; Melissa H Bellin; Steven R Eveland; Danielle Baek; Amanda Agarwal; Terra Hill; Heather Mutchie; John G Cagle Journal: J Interprof Educ Pract Date: 2020-08-31
Authors: César Leal-Costa; Sonia Tirado González; Antonio Jesús Ramos-Morcillo; María Ruzafa-Martínez; José Luis Díaz Agea; Carlos Javier van-der Hofstadt Román Journal: Front Psychol Date: 2020-06-12
Authors: Saeideh Ghaffarifar; Fazlollah Ghofranipour; Fazlollah Ahmadi; Manouchehr Khoshbaten; Chris Sallis Journal: Int J Community Based Nurs Midwifery Date: 2015-10
Authors: Karen T Hallam; Karen Livesay; Romana Morda; Jenny Sharples; Andi Jones; Maximilian de Courten Journal: BMC Med Educ Date: 2016-03-03 Impact factor: 2.463