| Literature DB >> 22708695 |
Mayumi Ohnishi1, Rieko Nakao, Ryokko Kawasaki, Akiko Nitta, Yukari Hamada, Hideyuki Nakane.
Abstract
Japanese suicide rate is one of the highest among industrialized nations, especially following the economic crisis of the 1990s, with more than 30000 suicides every year since 1998. Previous studies have pointed out to relationships between overwork and/or job stress, and death and other health risks, and suggested several possible avenues for releasing stress and emotional burden, including suicidal ideation, through talking with intimate friends, family, and specialists, such as counselors and physicians. The present study was performed to explore the potential role of owners and managers of bars and izakaya-pub establishments in mitigating stress of middle-aged and elderly Japanese men by having informal conversations with them. A self-administered questionnaire was posted to all bars and izakaya-pubs registered in Ohmura-city, Nagasaki prefecture, in December 2009. Among 260 bars and izakaya-pubs, a total of 103 owners and managers completed the questionnaire. More than half of the respondents experienced engaging in conversations with their customers regarding customers' various personal and private issues. The most frequently talked about problem was that regarding work (56.3%). Regardless of sex and age of the respondents, those with longer working experience in bar and izakaya-pub establishments were more likely to have had customers confiding in them financial problems including debts/loans (adjusted odds ratio: 5.48, p = 0.033). Owners and managers of bars and izakaya-pubs may be in a position to act as "listeners", to whom middle-aged and elderly men can talk about their personal problems casually and without having to worry about conflict of interests, and direct those in need to professional counseling.Entities:
Mesh:
Year: 2012 PMID: 22708695 PMCID: PMC3436682 DOI: 10.1186/1471-2458-12-446
Source DB: PubMed Journal: BMC Public Health ISSN: 1471-2458 Impact factor: 3.295
Questions to bar and-pub regarding experiences of serious conversation with customers
| · Have you ever experienced having conversations regarding personal/private issues with customers? (Yes, No) | |
| · What was the content of such conversations regarding personal/private issues with customers? (multiple choice) | |
| 1) Work related problems | |
| 2) Disease | |
| 3) Debt/loan | |
| 4) Partner/Family | |
| 5) Children | |
| 6) Love | |
| 7) Nursing care of family | |
| · Have you ever experienced having serious conversations with customers? (Yes, No) | |
| · Have you ever experienced being unable to handle a serious conversation, including suicide ideation, from a customer? (Yes, No) | |
| · What responses have you given regarding serious conversation with customers? (multiple choice) | |
| 1) Listen | |
| 2) Give advice | |
| 3) Provide encouragement | |
| 4) Inform professional/special consultation/institution | |
| 5) Other (specify: ) | |
| ·To what points do you pay attention when listening to customers? (multiple choice) | |
| 1) Take care of confidentiality regarding conversations with customers. | |
| 2) Listen to the end of the customer’s talk. | |
| 3) Encourage and cheer the customer up. | |
| 4) Tell the customer they can talk to you any time. | |
| 5) Inform professional/special consultation/institution. | |
| 6) Others (specify: ) | |
| Please give details regarding anything else about customer services including conversation with customers that you would like to mention. (A free writing space is provided.) |
Demographic characteristics of respondents ( = 103)
| Sex | | | | | |
| Male | 15 | 23.8 | 33 | 82.5 | < 0.001 |
| Female | 48 | 76.2 | 7 | 17.5 | |
| Age group | | | | | |
| < 60 years old | 30 | 47.6 | 30 | 75.0 | 0.006 |
| ≥ 60 years old | 33 | 52.4 | 10 | 25.0 | |
| Years of experience | | | | | |
| ≤ 10 years | 10 | 15.9 | 10 | 25.0 | 0.254 |
| ≥ 11 years | 53 | 84.1 | 30 | 75.0 | |
| Years of business with bar or | | | | | |
| ≤ 10 years | 20 | 31.7 | 23 | 57.5 | 0.010 |
| ≥ 11 years | 43 | 68.3 | 17 | 42.5 | |
(chi-square test).
Experience of serious conversation with customers ( = 103)
| Type of business | | | | |
| Bar | 63 | 69.8 | 15.9 | 6.3 |
| | 40 | 65.0 | 17.5 | 7.5 |
| Sex | | | | |
| Male | 48 | 64.6 | 20.8 | 8.3 |
| Female | 55 | 70.9 | 12.7 | 5.5 |
| Age group | | | | |
| < 60 years old | 60 | 61.7 | 16.7 | 8.3 |
| ≥ 60 years old | 43 | 76.7 | 16.3 | 4.7 |
| Years of experience | | | | |
| ≤ 10 years | 20 | 70.0 | 20.0 | 10.0 |
| ≥ 11 years | 83 | 67.5 | 15.7 | 6.0 |
| Years of business with | | | | |
| ≤ 10 years | 43 | 62.8 | 18.6 | 11.6 |
| ≥ 11 years | 60 | 71.7 | 15.0 | 3.3 |
Contents of personal/private conversation by customers depends on demographic characteristics of respondents ( = 103)
| Type of business | | | | | | | | | | | | | | | |
| Bar | 63 | 50.0 | 0.304 | 13.0 | 0.605 | 37.5 | 0.440 | 30.0 | 0.248 | 20.0 | 0.007 | 35.0 | 0.732 | 15.0 | 0.027 |
| | 40 | 60.3 | | 34.9 | | 30.2 | | 41.3 | | 46.0 | | 31.7 | | 34.9 | |
| Sex | | | | | | | | | | | | | | | |
| Male | 48 | 54.2 | 0.682 | 31.3 | 0.723 | 39.6 | 0.185 | 31.3 | 0.267 | 29.2 | 0.182 | 37.5 | 0.365 | 18.8 | 0.072 |
| Female | 55 | 58.2 | | 34.5 | | 27.3 | | 41.8 | | 41.8 | | 29.1 | | 34.5 | |
| Age group | | | | | | | | | | | | | | | |
| < 60 years old | 60 | 50.0 | 0.127 | 25.0 | 0.041 | 28.3 | 0.233 | 35.0 | 0.638 | 28.3 | 0.058 | 33.3 | 0.934 | 18.3 | 0.017 |
| ≥ 60 years old | 43 | 65.1 | | 44.2 | | 39.5 | | 39.5 | | 46.5 | | 32.6 | | 39.5 | |
| Years of experience | | | | | | | | | | | | | | | |
| ≤ 10 years | 20 | 55.0 | 0.895 | 25.0 | 0.396 | 10.0 | 0.015 | 50.0 | 0.176 | 20.0 | 0.098 | 30.0 | 0.750 | 20.0 | 0.421 |
| ≥ 11 years | 83 | 56.5 | | 34.9 | | 38.6 | | 33.7 | | 39.8 | | 33.7 | | 28.9 | |
| Years of business with | | | | | | | | | | | | | | | |
| ≤ 10 years | 43 | 48.8 | 0.195 | 25.6 | 0.175 | 24.4 | 0.075 | 39.5 | 0.638 | 27.9 | 0.151 | 30.2 | 0.612 | 23.3 | 0.448 |
| ≥ 11 years | 60 | 61.7 | 38.3 | 39.7 | 35.0 | 41.7 | 35.0 | 30.0 | |||||||
(Chi-square test).
Associations between demographic characteristics and type of serious conversation from customers ( = 103)
| Type of business | | | | | | | | | | | | | | | |
| Bar | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| | 1.02 | 0.35, 2.92 | 0.975 | 0.73 | 0.20, 2.60 | 0.626 | 0.82 | 0.13, 5.07 | 0.831 | 0.67 | 0.25, 1.82 | 0.429 | 0.97 | 0.33, 2.88 | 0.955 |
| Sex | | | | | | | | | | | | | | | |
| Male | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| Female | 1.12 | 0.40, 3.15 | 0.837 | 0.45 | 0.13, 1.61 | 0.219 | 0.65 | 0.10, 4.01 | 0.643 | 0.80 | 0.30, 2.14 | 0.655 | 0.89 | 0.31, 2.57 | 0.829 |
| Age group | | | | | | | | | | | | | | | |
| < 60 years old | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| ≥ 60 years old | 2.11 | 0.82, 5.41 | 0.120 | 1.20 | 0.38, 3.76 | 0.759 | 0.63 | 0.10, 3.76 | 0.608 | 1.83 | 0.77, 4.35 | 0.170 | 2.34 | 0.95, 5.77 | 0.065 |
| Years of experience | | | | | | | | | | | | | | | |
| ≤ 10 years | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| ≥ 11 years | 0.73 | 2.44, 2.19 | 0.574 | 0.71 | 0.20, 2.59 | 0.605 | 0.64 | 0.11, 3.76 | 0.625 | 0.87 | 0.31, 2.41 | 0.789 | 1.28 | 0.41, 4.07 | 0.671 |
| | |||||||||||||||
| Type of business | | | | | | | | | | | | | | | |
| Bar | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| | 1.29 | 0.41, 4.07 | 0.669 | 0.66 | 0.23, 1.87 | 0.437 | 0.30 | 0.09, 0.93 | 0.038 | 0.91 | 0.32, 2.59 | 0.865 | 0.46 | 0.16, 1.58 | 0.219 |
| Sex | | | | | | | | | | | | | | | |
| Male | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| Female | 0.51 | 0.16, 1.58 | 0.241 | 1.25 | 0.46, 3.39 | 0.665 | 0.78 | 0.27, 2.28 | 0.646 | 0.64 | 0.23, 1.87 | 0.393 | 1.23 | 0.40, 3.80 | 0.725 |
| Age group | | | | | | | | | | | | | | | |
| < 60 years old | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| ≥ 60 years old | 1.83 | 0.71, 4.70 | 0.209 | 1.20 | 0.50, 2.91 | 0.683 | 1.58 | 0.64, 3.92 | 0.323 | 1.04 | 0.42, 2.56 | 0.932 | 2.29 | 0.87, 6.01 | 0.093 |
| Years of experience | | | | | | | | | | | | | | | |
| ≤ 10 years | 1 | | | 1 | | | 1 | | | 1 | | | 1 | | |
| ≥ 11 years | 5.48 | 1.15, 26.08 | 0.033 | 0.45 | 0.16, 1.25 | 0.126 | 2.10 | 0.61, 7.26 | 0.242 | 1.19 | 0.40, 3.53 | 0.758 | 1.11 | 0.31, 3.95 | 0.871 |
(Logistic regression analysis).