BACKGROUND: We examined the association of a migration background and patient satisfaction in a pediatric nephrology outpatient clinic in Germany. METHODS: This was a cross-sectional study of 348 families presenting at the Pediatric Nephrology Outpatient Department of Charité University Children's Hospital in Berlin during 2008. Parents were asked to complete a questionnaire containing basic sociodemographic information, a subjective categorical rating of disease severity and communication with the medical team, and a validated patient satisfaction score (ZUF-8) derived from a customer satisfaction score used by industry and modified for healthcare providers. RESULTS: Of the 348 families included in the study, 131 patients (38 %) had a migration background (20 different nationalities, 22 different native languages). Patient satisfaction (rated on a scale from 8 to 40) was significantly higher in families without (32.9 ± 4.6) than in those with a migration background (30.8 ± 4.7; p < 0.0001). A multivariate linear regression analysis revealed that trust in doctors, friendliness of the doctor, severity of the child's disease, number of medications prescribed, and a migration background were significantly and independently correlated with patient satisfaction. CONCLUSIONS: Migrant families were less satisfied with the provision of the outpatient care provided by our department than non-migrants.
BACKGROUND: We examined the association of a migration background and patient satisfaction in a pediatric nephrology outpatient clinic in Germany. METHODS: This was a cross-sectional study of 348 families presenting at the Pediatric Nephrology Outpatient Department of Charité University Children's Hospital in Berlin during 2008. Parents were asked to complete a questionnaire containing basic sociodemographic information, a subjective categorical rating of disease severity and communication with the medical team, and a validated patient satisfaction score (ZUF-8) derived from a customer satisfaction score used by industry and modified for healthcare providers. RESULTS: Of the 348 families included in the study, 131 patients (38 %) had a migration background (20 different nationalities, 22 different native languages). Patient satisfaction (rated on a scale from 8 to 40) was significantly higher in families without (32.9 ± 4.6) than in those with a migration background (30.8 ± 4.7; p < 0.0001). A multivariate linear regression analysis revealed that trust in doctors, friendliness of the doctor, severity of the child's disease, number of medications prescribed, and a migration background were significantly and independently correlated with patient satisfaction. CONCLUSIONS: Migrant families were less satisfied with the provision of the outpatient care provided by our department than non-migrants.
Authors: Anna Levke Brütt; David E Sandberg; John Chaplin; Hartmut Wollmann; Meinolf Noeker; Maria Kołtowska-Häggström; Monika Bullinger Journal: Horm Res Date: 2009-08-18
Authors: Alexander Bischoff; Thomas V Perneger; Patrick A Bovier; Louis Loutan; Hans Stalder Journal: Br J Gen Pract Date: 2003-07 Impact factor: 5.386