PURPOSE: The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located in northern Ghana. DESIGN/METHODOLOGY/APPROACH: An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. FINDINGS: The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients' satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. ORIGINALITY/VALUE: The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.
PURPOSE: The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located in northern Ghana. DESIGN/METHODOLOGY/APPROACH: An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. FINDINGS: The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients' satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. ORIGINALITY/VALUE: The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.
Authors: Matilda Aberese-Ako; Han van Dijk; Trudie Gerrits; Daniel Kojo Arhinful; Irene Akua Agyepong Journal: Health Policy Plan Date: 2014-09 Impact factor: 3.344
Authors: Robert Kaba Alhassan; Stephen Opoku Duku; Wendy Janssens; Edward Nketiah-Amponsah; Nicole Spieker; Paul van Ostenberg; Daniel Kojo Arhinful; Menno Pradhan; Tobias F Rinke de Wit Journal: PLoS One Date: 2015-10-14 Impact factor: 3.240
Authors: Francis-Xavier Andoh-Adjei; Dennis Cornelissen; Felix Ankomah Asante; Ernst Spaan; Koos van der Velden Journal: BMC Health Serv Res Date: 2016-08-24 Impact factor: 2.655
Authors: Robert Kaba Alhassan; Edward Nketiah-Amponsah; Nicole Spieker; Daniel Kojo Arhinful; Alice Ogink; Paul van Ostenberg; Tobias F Rinke de Wit Journal: PLoS One Date: 2015-11-30 Impact factor: 3.240