OBJECTIVE: The purpose of this study was to develop a communication skills training (CST) module for oncology healthcare professionals on how to more effectively respond to patient anger. We also sought to evaluate the module in terms of participant self-efficacy and satisfaction. METHOD: The development of this module was based on a systematic review of the literature and followed the Comskil model previously used for other doctor-patient CST. Using an anonymous 5-point Likert scale, participants rated their pre-post self-efficacy in responding to patient anger as well as their satisfaction with the course. Data were analyzed using a paired sample t test. RESULTS: During the academic years 2006-2009, 275 oncology healthcare professionals participated in a CST that focused on responding to patient anger. Participants' confidence in responding to patient anger increased significantly (p < 0.001) after attending the workshop. They also agreed or strongly agreed to five out of six items assessing course satisfaction 92-97% of the time. SIGNIFICANCE OF RESULTS: We have developed a CST module on how to respond to patient anger, which is both effective and useful. Training healthcare professionals to respond more effectively to patient anger may have a positive impact on the patient-physician relationship.
OBJECTIVE: The purpose of this study was to develop a communication skills training (CST) module for oncology healthcare professionals on how to more effectively respond to patient anger. We also sought to evaluate the module in terms of participant self-efficacy and satisfaction. METHOD: The development of this module was based on a systematic review of the literature and followed the Comskil model previously used for other doctor-patient CST. Using an anonymous 5-point Likert scale, participants rated their pre-post self-efficacy in responding to patient anger as well as their satisfaction with the course. Data were analyzed using a paired sample t test. RESULTS: During the academic years 2006-2009, 275 oncology healthcare professionals participated in a CST that focused on responding to patient anger. Participants' confidence in responding to patient anger increased significantly (p < 0.001) after attending the workshop. They also agreed or strongly agreed to five out of six items assessing course satisfaction 92-97% of the time. SIGNIFICANCE OF RESULTS: We have developed a CST module on how to respond to patient anger, which is both effective and useful. Training healthcare professionals to respond more effectively to patient anger may have a positive impact on the patient-physician relationship.
Authors: Carma L Bylund; Smita C Banerjee; Philip A Bialer; Ruth Manna; Tomer T Levin; Patricia A Parker; Elizabeth Schofield; Yuelin Li; Abraham Bartell; Alexander Chou; Shira A Hichenberg; Maura Dickler; David W Kissane Journal: Patient Educ Couns Date: 2018-06-01
Authors: Thomas A D'Agostino; Philip A Bialer; Chasity B Walters; Aileen R Killen; Hrafn O Sigurdsson; Patricia A Parker Journal: AORN J Date: 2017-10 Impact factor: 0.676
Authors: Kelly M Trevino; Charlotte Healy; Peter Martin; Beverly Canin; Karl Pillemer; Jo Anne Sirey; M Cary Reid Journal: J Geriatr Oncol Date: 2018-09 Impact factor: 3.599
Authors: Madison B Smith; Tamara G R Macieira; Michael D Bumbach; Susan J Garbutt; Sandra W Citty; Anita Stephen; Margaret Ansell; Toni L Glover; Gail Keenan Journal: Am J Hosp Palliat Care Date: 2018-03-08 Impact factor: 2.500