Person-centered care. The heart of culture change.

Many long-term care facilities are making the transition from an institutional medical model to a person-centered care model and becoming culture change facilities. The heart of person-centered care is the relationship between the resident and the frontline staff who care for the resident daily. The life of the resident is enriched when his or her desires are honored each and every day. Several different culture change models that embrace person-centered care are available. The transformation of each facility can be accomplished using the Holistic Approach to Transformational Change (HATCh) model.