Literature DB >> 20870690

Patients' opinions of health care providers for supporting choice and quality improvement.

Lisa Trigg1.   

Abstract

Patients are increasingly using the internet to access information on health care and services, as well as writing reviews of their own experiences. With patient choice increasing in many health systems, payers, purchasers and providers are attempting to take control of this trend by designing and managing their own patient opinion websites. This essay identifies and explores three aspects of online reviews of health care: the role of patients as judges of health care quality; the motivation behind patients posting reviews; and patients' use of such information. It then discusses how useful patient opinion websites might be in supporting patient choice in health care markets and in expanding voice channels for quality improvement.

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Year:  2010        PMID： 20870690     DOI： 10.1258/jhsrp.2010.010010

Source DB:  PubMed          Journal:  J Health Serv Res Policy        ISSN： 1355-8196


  13 in total

1.  What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement.

Authors:  Rachel Grob; Mark Schlesinger; Lacey Rose Barre; Naomi Bardach; Tara Lagu; Dale Shaller; Andrew M Parker; Steven C Martino; Melissa L Finucane; Jennifer L Cerully; Alina Palimaru
Journal:  Milbank Q       Date:  2019-03       Impact factor: 4.911

2.  Patients' and clinicians' views of comparing the performance of providers of surgery: a qualitative study.

Authors:  Zoe Hildon; Dominique Allwood; Nick Black
Journal:  Health Expect       Date:  2012-12-20       Impact factor: 3.377

3.  Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives.

Authors:  Rachel Grob; Mark Schlesinger; Andrew M Parker; Dale Shaller; Lacey Rose Barre; Steven C Martino; Melissa L Finucane; Lise Rybowski; Jennifer L Cerully
Journal:  Health Serv Res       Date:  2016-04-29       Impact factor: 3.402

4.  A Rigorous Approach to Large-Scale Elicitation and Analysis of Patient Narratives.

Authors:  Mark Schlesinger; Rachel Grob; Dale Shaller; Steven C Martino; Andrew M Parker; Lise Rybowski; Melissa L Finucane; Jennifer L Cerully
Journal:  Med Care Res Rev       Date:  2018-10-06       Impact factor: 3.929

Review 5.  Social media and rating sites as tools to understanding quality of care: a scoping review.

Authors:  Lise M Verhoef; Tom H Van de Belt; Lucien J L P G Engelen; Lisette Schoonhoven; Rudolf B Kool
Journal:  J Med Internet Res       Date:  2014-02-20       Impact factor: 5.428

6.  Patients' expectations of variation in quality of care relates to their search for comparative performance information.

Authors:  Nicole A B M Ketelaar; Marjan J Faber; Jozé C Braspenning; Gert P Westert
Journal:  BMC Health Serv Res       Date:  2014-12-03       Impact factor: 2.655

7.  General Practitioners' Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England.

Authors:  Salma Patel; Rebecca Cain; Kevin Neailey; Lucy Hooberman
Journal:  J Med Internet Res       Date:  2015-12-08       Impact factor: 5.428

8.  Insights into the impact of online physician reviews on patients' decision making: randomized experiment.

Authors:  Sonja Grabner-Kräuter; Martin K J Waiguny
Journal:  J Med Internet Res       Date:  2015-04-09       Impact factor: 5.428

9.  Exploring Patients' Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study.

Authors:  Salma Patel; Rebecca Cain; Kevin Neailey; Lucy Hooberman
Journal:  J Med Internet Res       Date:  2016-08-05       Impact factor: 5.428

Review 10.  Eight questions about physician-rating websites: a systematic review.

Authors:  Martin Emmert; Uwe Sander; Frank Pisch
Journal:  J Med Internet Res       Date:  2013-02-01       Impact factor: 5.428
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