Literature DB >> 2061901

Accident & Emergency Department's response to patients' inquiries by telephone.

G Singh1, D Barton, G G Bodiwala.   

Abstract

A prospective survey of all telephone calls for medical advice to the Accident & Emergency Department of Leicester Royal Infirmary was undertaken. The objectives of the study were to quantitate the frequency and circumstances related to these inquiries. Over the study period of 10 days, details of 154 telephone calls were recorded. The results demonstrated the perception of the general public, that the A & E department was the most logical place to contact. Only 30% (46) attempted to seek advice from their general practitioner prior to calling the department.

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Year:  1991        PMID： 2061901      PMCID： PMC1293281          DOI： 10.1177/014107689108400613

Source DB:  PubMed          Journal:  J R Soc Med        ISSN： 0141-0768            Impact factor:   18.000


  8 in total

1.  Telephone assessment of illness by practicing pediatricians.

Authors:  L Greitzer; F B Stapleton; L Wright; R J Wedgwood
Journal:  J Pediatr       Date:  1976-05       Impact factor: 4.406

2.  Emergency department telephone advice.

Authors:  V P Verdile; P M Paris; R D Stewart; L A Verdile
Journal:  Ann Emerg Med       Date:  1989-03       Impact factor: 5.721

3.  The telephone in pediatric emergency medicine.

Authors:  S M Selbst; J Korin
Journal:  Pediatr Emerg Care       Date:  1985-06       Impact factor: 1.454

4.  Warning: giving telephone advice is hazardous to your professional health.

Authors:  J M Dunn
Journal:  Nursing       Date:  1985-08

5.  ED medical advice telephone calls: who calls and why?

Authors:  P J Knowles; R O Cummins
Journal:  J Emerg Nurs       Date:  1984 Nov-Dec       Impact factor: 1.836

6.  Development and field testing of protocols for the management of pediatric telephone calls: protocols for pediatric telephone calls.

Authors:  J C Levy; J Rosekrans; G A Lamb; M Friedman; D Kaplan; P Strasser
Journal:  Pediatrics       Date:  1979-11       Impact factor: 7.124

7.  Controlled clinical trial of pediatric telephone protocols.

Authors:  P H Strasser; J C Levy; G A Lamb; J Rosekrans
Journal:  Pediatrics       Date:  1979-11       Impact factor: 7.124

8.  Telephone management of acute pediatric illnesses.

Authors:  E C Perrin; H C Goodman
Journal:  N Engl J Med       Date:  1978-01-19       Impact factor: 91.245
  8 in total
  5 in total

1.  Provision of telephone advice from accident and emergency departments: a national survey.

Authors:  R Crouch; J Dale; B Visavadia; C Higton
Journal:  J Accid Emerg Med       Date:  1999-03

2.  Review of a computer based telephone Helpline in an A&E department.

Authors:  S Srinivas; F Poole; J Redpath; T J Underhill
Journal:  J Accid Emerg Med       Date:  1996-09

3.  Telephone advice in the accident and emergency department: a survey of current practice.

Authors:  R J Evans; M McCabe; H Allen; T Rainer; P W Richmond
Journal:  Arch Emerg Med       Date:  1993-09

4.  Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group.

Authors:  V Lattimer; S George; F Thompson; E Thomas; M Mullee; J Turnbull; H Smith; M Moore; H Bond; A Glasper
Journal:  BMJ       Date:  1998-10-17

5.  Emergency department waiting room: many requests, many insured and many primary care physician referrals.

Authors:  Michael F Kamali; Minal Jain; Anunaya R Jain; Sandra M Schneider
Journal:  Int J Emerg Med       Date:  2013-10-01
  5 in total

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