Literature DB >> 20582570

Evaluation of Client Services (ECS): a measure of treatment satisfaction for people with chronic mental illnesses.

Gerlinde Berghofer1, Dorothy M Castille, Bruce Link.   

Abstract

This article describes the development and psychometric assessment of the Evaluation of Client Services (ECS) measure of treatment satisfaction for people with chronic mental illnesses in community treatment settings. The ECS, a 20-item instrument, was validated in a sample of 184 individuals receiving outpatient mental health treatment in New York City. The four dimensions of the ECS, (1) treatment management and treatment outcome, (2) treatment relationship, (3) communication and information exchange, and (4) reachability of treatment facilities are internally consistent and stable over time. Analyses also show that the ECS is a valid indicator of satisfaction with mental health services which meaningfully correlates with quality of life and another measure of treatment satisfaction. The ECS is a brief and easy to understand treatment satisfaction tool with good psychometric properties.

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Year:  2010        PMID： 20582570     DOI： 10.1007/s10597-010-9331-3

Source DB:  PubMed          Journal:  Community Ment Health J        ISSN： 0010-3853


  27 in total

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Review 3.  Expectations as determinants of patient satisfaction: concepts, theory and evidence.

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Authors:  B G Druss; R A Rosenheck; M Stolar
Journal:  Psychiatr Serv       Date:  1999-08       Impact factor: 3.084

5.  Satisfaction of inpatients and outpatients with staff, environment, and other patients.

Authors:  G Berghofer; A Lang; H Henkel; F Schmidl; S Rudas; M Schmitz
Journal:  Psychiatr Serv       Date:  2001-01       Impact factor: 3.084

6.  Insight in schizophrenia. Its relationship to acute psychopathology.

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7.  Stigma and coercion in the context of outpatient treatment for people with mental illnesses.

Authors:  Bruce Link; Dorothy M Castille; Jennifer Stuber
Journal:  Soc Sci Med       Date:  2008-04-30       Impact factor: 4.634

8.  Satisfaction with care among homeless patients: development and testing of a measure.

Authors:  Carol L Macnee; Susan McCabe
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9.  Predictors of treatment discontinuity in outpatient mental health care.

Authors:  G Berghofer; F Schmidl; S Rudas; E Steiner; M Schmitz
Journal:  Soc Psychiatry Psychiatr Epidemiol       Date:  2002-06       Impact factor: 4.328

10.  Use of outpatient commitment or related civil court treatment orders in five U.S. communities.

Authors:  Marvin S Swartz; Jeffrey W Swanson; Mimi Kim; John Petrila
Journal:  Psychiatr Serv       Date:  2006-03       Impact factor: 3.084
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  5 in total

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Authors:  Shannon M Monnat; Bo Bernhard; Brett L L Abarbanel; Sarah St John; Ashlee Kalina
Journal:  Community Ment Health J       Date:  2013-06-12

2.  Validation of a Comprehensive Patient Experience Survey for Addiction and Mental Health that was Co-designed with Service Users.

Authors:  Shawn R Currie; Priscilla Liu; Jassandre Adamyk-Simpson; Jesse Stanich
Journal:  Community Ment Health J       Date:  2020-01-01

Review 3.  Associations of Quality of Life with Service Satisfaction in Psychotic Patients: A Meta-Analysis.

Authors:  Eleni Petkari; Jakob Pietschnig
Journal:  PLoS One       Date:  2015-08-14       Impact factor: 3.240

4.  Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia.

Authors:  Esayas Kibrom; Zebiba Naser; Merga Seyoum; Atakilit Mengesha; Kemeria Adem; Deribe Bekele Dechasa; Henock Asfaw
Journal:  Front Psychiatry       Date:  2022-09-15       Impact factor: 5.435

Review 5.  Measuring the Patient Experience of Mental Health Care: A Systematic and Critical Review of Patient-Reported Experience Measures.

Authors:  Sara Fernandes; Guillaume Fond; Xavier Yves Zendjidjian; Karine Baumstarck; Christophe Lançon; Fabrice Berna; Franck Schurhoff; Bruno Aouizerate; Chantal Henry; Bruno Etain; Ludovic Samalin; Marion Leboyer; Pierre-Michel Llorca; Magali Coldefy; Pascal Auquier; Laurent Boyer
Journal:  Patient Prefer Adherence       Date:  2020-11-03       Impact factor: 2.711
  5 in total

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