Does telehomeconsultation lead to substitution of home visits? Analysis and implications of a telehomecare program.

This study's objective was to determine and to explain the potential substitution effects of a nurse-led video teleconsultation service for homecare clients. To that end the largest program in the Netherlands up till 2009 was analyzed. This program's aim was to realize partly substitution of homecare visits by telecare for carefully selected clients. The study was multi-method. Each video contact was registered, and a sample was described on forms during an 8- month period starting half a year after implementation. (Changes in) the homecare visit consumption of the subscribing (n=335) and of a non-subscribing group (n=288) were compared. Moreover, we interviewed care coordinators, clients, managers, and telenurses and observed the latter's work. Results show that the frequency of telehomecare contacts varied greatly. For this homecare client population the sheer provision of a video channel to nurses does not lead to substitution. Only for a few clients substitution of the regular homecare visits proved feasible The discussion section explains this disappointing outcome by technology push and an inconsistent implementation mode. It is argued that telehomecare can potentially serve four different goals, including substitution. For future research we propose consistent implementation modes to realize these goals.