OBJECTIVE: To assess the effects of a communication skills program on professional practitioners' performance and self-confidence in clinical interviewing. METHODS: Twenty-five health professionals took 3 months of basic communication skills followed by 3 months of advanced communication skills. An additional quarter dealt with self-awareness and communication in special situations. Participants' performances were evaluated in clinical interviews with standardized patients before, during and after the program by external observers and standardized patients, using standardized instruments. Participants assessed their own confidence in their communication skills before and after the program. Data were analysed using GLM repeated-measures procedures in SPSS. RESULTS: Basic communication skills and self-confidence improved throughout the 6 months; competencies declined but self-confidence continued to increase 4 months later. Compared with taking no course, differences were statistically significant after the 6 months (external observers only) and 4 months later (external observers and participants). CONCLUSION: The program effectively improved communication skills, although significantly only when assessed by external observers. Four months later, effects were significant in communication skills (external observers), despite the decline and in self-confidence. PRACTICE IMPLICATIONS: While periodical enrollment in programs for the practice of communication skills may help maintain performance, more knowledge on communication and self-awareness may enhance self-confidence.
OBJECTIVE: To assess the effects of a communication skills program on professional practitioners' performance and self-confidence in clinical interviewing. METHODS: Twenty-five health professionals took 3 months of basic communication skills followed by 3 months of advanced communication skills. An additional quarter dealt with self-awareness and communication in special situations. Participants' performances were evaluated in clinical interviews with standardized patients before, during and after the program by external observers and standardized patients, using standardized instruments. Participants assessed their own confidence in their communication skills before and after the program. Data were analysed using GLM repeated-measures procedures in SPSS. RESULTS: Basic communication skills and self-confidence improved throughout the 6 months; competencies declined but self-confidence continued to increase 4 months later. Compared with taking no course, differences were statistically significant after the 6 months (external observers only) and 4 months later (external observers and participants). CONCLUSION: The program effectively improved communication skills, although significantly only when assessed by external observers. Four months later, effects were significant in communication skills (external observers), despite the decline and in self-confidence. PRACTICE IMPLICATIONS: While periodical enrollment in programs for the practice of communication skills may help maintain performance, more knowledge on communication and self-awareness may enhance self-confidence.
Authors: Derek W Brown; Todd F Atwood; Kevin L Moore; Robert MacAulay; James D Murphy; Arno J Mundt; Todd Pawlicki Journal: J Appl Clin Med Phys Date: 2018-10-17 Impact factor: 2.102
Authors: Ádala Nayana de Sousa Mata; Kesley Pablo Morais de Azevedo; Liliane Pereira Braga; Gidyenne Christine Bandeira Silva de Medeiros; Victor Hugo de Oliveira Segundo; Isaac Newton Machado Bezerra; Isac Davidson Santiago Fernandes Pimenta; Ismael Martinez Nicolás; Grasiela Piuvezam Journal: Hum Resour Health Date: 2021-03-06
Authors: Laura Padilla; Whitney Burton Meleski; Caitlin Dominick; Caroline Athing; Cassidy L Jones; Dana Burns; Lauretta A Cathers; Emma C Fields Journal: J Appl Clin Med Phys Date: 2021-10-28 Impact factor: 2.102