OBJECTIVE: to evaluate the impact of a communication skills course for nurses on how to handle difficult communication situations in their daily work. METHODS: a 7-h course was developed using a construct of "Awareness, Feelings, Listen, Solve" (AFLS). A pedagogy of experiential, learner-centered learning was adopted. The course evaluation used a randomized controlled design with pre- and post-measures of self-efficacy and performance. RESULTS:forty-one nurses volunteered and thirty-three nurses completed all assigned parts of the study. On self-assessment, there was significant improvement for self-efficacy (F=24.43, p<0.001), but not for emotional awareness. On performance, there was no significant improvement between intervention and control groups (F=3.46, p=0.073). CONCLUSION: a short course for nurses on handling difficult communication situations achieved significant improvements in self-efficacy but not in performance. PRACTICE IMPLICATIONS: teaching communication skills in community-based settings is important for the safety and effectiveness of patient care. Sponsoring organizations should weigh trade-offs between feasibility and achievement of measurable improvements in performance. One possible approach is to focus on specific communication skills rather than a full suite of skills. 2010 Elsevier Ireland Ltd. All rights reserved.
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OBJECTIVE: to evaluate the impact of a communication skills course for nurses on how to handle difficult communication situations in their daily work. METHODS: a 7-h course was developed using a construct of "Awareness, Feelings, Listen, Solve" (AFLS). A pedagogy of experiential, learner-centered learning was adopted. The course evaluation used a randomized controlled design with pre- and post-measures of self-efficacy and performance. RESULTS: forty-one nurses volunteered and thirty-three nurses completed all assigned parts of the study. On self-assessment, there was significant improvement for self-efficacy (F=24.43, p<0.001), but not for emotional awareness. On performance, there was no significant improvement between intervention and control groups (F=3.46, p=0.073). CONCLUSION: a short course for nurses on handling difficult communication situations achieved significant improvements in self-efficacy but not in performance. PRACTICE IMPLICATIONS: teaching communication skills in community-based settings is important for the safety and effectiveness of patient care. Sponsoring organizations should weigh trade-offs between feasibility and achievement of measurable improvements in performance. One possible approach is to focus on specific communication skills rather than a full suite of skills. 2010 Elsevier Ireland Ltd. All rights reserved.
Authors: César Leal-Costa; Sonia Tirado González; Antonio Jesús Ramos-Morcillo; María Ruzafa-Martínez; José Luis Díaz Agea; Carlos Javier van-der Hofstadt Román Journal: Front Psychol Date: 2020-06-12
Authors: Anna Laine; Maritta Välimäki; Eliisa Löyttyniemi; Virve Pekurinen; Mauri Marttunen; Minna Anttila Journal: J Med Internet Res Date: 2019-03-01 Impact factor: 5.428
Authors: Ádala Nayana de Sousa Mata; Kesley Pablo Morais de Azevedo; Liliane Pereira Braga; Gidyenne Christine Bandeira Silva de Medeiros; Victor Hugo de Oliveira Segundo; Isaac Newton Machado Bezerra; Isac Davidson Santiago Fernandes Pimenta; Ismael Martinez Nicolás; Grasiela Piuvezam Journal: Hum Resour Health Date: 2021-03-06