OBJECTIVES: To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education. METHODS: A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated. RESULTS: The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles. CONCLUSIONS: The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.
OBJECTIVES: To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education. METHODS: A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated. RESULTS: The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles. CONCLUSIONS: The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.
Authors: Liz Lee; David H Berger; Samir S Awad; Mary L Brandt; George Martinez; F Charles Brunicardi Journal: World J Surg Date: 2008-11 Impact factor: 3.352