[Establishment of a quality management system in a department of ophthalmology].

Establishing a quality management system in clinics gains more and more significance. Due to an increase of competition and the development in the daily routine in hospitals the implementation of such a system gets more relevance. The establishment and subsequent certification of the quality management system is described in this article as accomplished in our clinic. Various systems of quality management (ISO, EFQM, KTQ) have been considered and the ISO certification is explained. This article specifies basic structures such as the guidance team, quality management supervisor, and quality manual. With the implementation of such a system we aimed to ameliorate the procedures and routines for the sake of our patients and to improve the daily processes. Georg Thieme Verlag KG Stuttgart.New York.