M Shakeel1, J R Newton, D Clark, A Hussain. 1. Department of Otolaryngology, Aberdeen Royal Infirmary, Aberdeen AB252ZN, Scotland, UK. drshakeel@doctors.org.uk
Abstract
BACKGROUND: The necessity of decreasing costs while maintaining a high standard of clinical care has led to the expansion of the role of nurses in recent years. To this end, nurse-led clinics are becoming increasingly common in otolaryngology. The aims of this cross sectional survey were to assess patients' satisfaction with this nurse-led aural care clinic. METHOD: Patients attending this clinic were requested to fill in an anonymous questionnaire. Data was collected for 12 weeks between January and April, 2007. RESULTS: Forty-four questionnaires were completed satisfactorily (44/50 = 88%). In response to the presenting complaint, the nurse gave verbal advice (25), discussed with a doctor (10) or arranged a doctor review (9). Forty patients were very satisfied and 4 patients were satisfied with the overall care in the clinic. CONCLUSION: Combining medical and nursing efforts can provide efficient use of limited time resource in NHS. Nurse-led clinics are cost effective and help reduce the waiting time, for outpatient clinics.
BACKGROUND: The necessity of decreasing costs while maintaining a high standard of clinical care has led to the expansion of the role of nurses in recent years. To this end, nurse-led clinics are becoming increasingly common in otolaryngology. The aims of this cross sectional survey were to assess patients' satisfaction with this nurse-led aural care clinic. METHOD:Patients attending this clinic were requested to fill in an anonymous questionnaire. Data was collected for 12 weeks between January and April, 2007. RESULTS: Forty-four questionnaires were completed satisfactorily (44/50 = 88%). In response to the presenting complaint, the nurse gave verbal advice (25), discussed with a doctor (10) or arranged a doctor review (9). Forty patients were very satisfied and 4 patients were satisfied with the overall care in the clinic. CONCLUSION: Combining medical and nursing efforts can provide efficient use of limited time resource in NHS. Nurse-led clinics are cost effective and help reduce the waiting time, for outpatient clinics.
Authors: Neethu Arun; Khalid Mohammed Ahmed Al-Jaham; Saadiya Ahmad Alhebail; Mohammad Jamal Abdallah Hassan; Refa Hanish Bakhit; Johncy Paulose; Marco Ae Marcus; Balakrishnan Ramachandran; Marcus D Lance Journal: BMJ Open Qual Date: 2021-12