PURPOSE: The purpose of this article is to test whether healthcare accreditation survey processes are reliable. DESIGN/METHODOLOGY/APPROACH: The study uses multiple methods to document stakeholder experiences and views on accreditation survey reliability. There were 29 research activities, comprising 25 focus groups, three interviews and a survey questionnaire. In total, 193 stakeholders participated; 134 in face-to-face activities and 56 via questionnaire. All were voluntary participants. Using open-ended questioning, stakeholders were asked to reflect upon accreditation survey reliability. FINDINGS: Stakeholders perceived healthcare accreditation surveys to be a reliable activity. They identified six interrelated factors that simultaneously promoted and challenged reliability: the accreditation program, including organisational documentation and surveyor accreditation reports; members' relationship to the accrediting agency and survey team; accreditation agency personnel; surveyor workforce renewal; surveyor workforce management; and survey team conduct including coordinator role. The six factors realised shared expectations and conduct by accreditation stakeholders; that is, they enabled accreditation stakeholder self-governance. PRACTICAL IMPLICATIONS: Knowledge gained can be used to improve accreditation program reliability, credibility and ongoing self-governance. ORIGINALITY/VALUE: The paper is a unique examination of healthcare accreditation surveys the reliability. The findings have potential application to reliability in other healthcare areas.
PURPOSE: The purpose of this article is to test whether healthcare accreditation survey processes are reliable. DESIGN/METHODOLOGY/APPROACH: The study uses multiple methods to document stakeholder experiences and views on accreditation survey reliability. There were 29 research activities, comprising 25 focus groups, three interviews and a survey questionnaire. In total, 193 stakeholders participated; 134 in face-to-face activities and 56 via questionnaire. All were voluntary participants. Using open-ended questioning, stakeholders were asked to reflect upon accreditation survey reliability. FINDINGS: Stakeholders perceived healthcare accreditation surveys to be a reliable activity. They identified six interrelated factors that simultaneously promoted and challenged reliability: the accreditation program, including organisational documentation and surveyor accreditation reports; members' relationship to the accrediting agency and survey team; accreditation agency personnel; surveyor workforce renewal; surveyor workforce management; and survey team conduct including coordinator role. The six factors realised shared expectations and conduct by accreditation stakeholders; that is, they enabled accreditation stakeholder self-governance. PRACTICAL IMPLICATIONS: Knowledge gained can be used to improve accreditation program reliability, credibility and ongoing self-governance. ORIGINALITY/VALUE: The paper is a unique examination of healthcare accreditation surveys the reliability. The findings have potential application to reliability in other healthcare areas.
Authors: David Greenfield; Reece Hinchcliff; Margaret Banks; Virginia Mumford; Anne Hogden; Deborah Debono; Marjorie Pawsey; Johanna Westbrook; Jeffrey Braithwaite Journal: Health Expect Date: 2014-11-04 Impact factor: 3.377
Authors: David Greenfield; Reece Hinchcliff; Max Moldovan; Virginia Mumford; Marjorie Pawsey; Johanna Irene Westbrook; Jeffrey Braithwaite Journal: BMJ Open Date: 2012-10-10 Impact factor: 2.692
Authors: Jeffrey Braithwaite; Johanna Westbrook; Brian Johnston; Stephen Clark; Mark Brandon; Margaret Banks; Clifford Hughes; David Greenfield; Marjorie Pawsey; Angus Corbett; Andrew Georgiou; Joanne Callen; John Ovretveit; Catherine Pope; Rosa Suñol; Charles Shaw; Deborah Debono; Mary Westbrook; Reece Hinchcliff; Max Moldovan Journal: BMC Res Notes Date: 2011-10-09
Authors: David Greenfield; Mike Civil; Andrew Donnison; Anne Hogden; Reece Hinchcliff; Johanna Westbrook; Jeffrey Braithwaite Journal: BMC Health Serv Res Date: 2014-11-21 Impact factor: 2.655
Authors: Reece Hinchcliff; David Greenfield; Max Moldovan; Marjorie Pawsey; Virginia Mumford; Johanna Irene Westbrook; Jeffrey Braithwaite Journal: BMJ Open Date: 2012-08-04 Impact factor: 2.692
Authors: Virginia Mumford; David Greenfield; Anne Hogden; Deborah Debono; Elena Gospodarevskaya; Kevin Forde; Johanna Westbrook; Jeffrey Braithwaite Journal: BMJ Open Date: 2014-09-23 Impact factor: 2.692