OBJECTIVE: To determine the effect of accreditation of non-governmental organizations' health units on patient satisfaction and provider satisfaction and the output of accreditation on compliance to some accreditation standards. SUBJECTS AND METHODS: Sixty non-governmental health units were selected as follows: 30 units already submitted for accreditation in three governorates and 30 pair-matched units not programmed for accreditation. Matching was done according to the socioeconomic standard and administration type, and from the same governorate. Satisfaction was measured by an interview questionnaire using the Likert scale. Assessment of compliance to some accreditation standards was done using a checklist. RESULTS: Mean patient satisfaction scores were significantly higher among the accredited non-governmental health units regarding: cleanliness, waiting area, waiting time, unit staff and overall satisfaction. No significant differences were noticed in provider satisfaction except for the overall satisfaction score. Most of the checked standards had compliance above 90% in the accredited units and were significantly higher than in the non-accredited units. CONCLUSION: Accreditation of the non-governmental health units has a positive effect regarding patient satisfaction and the continuation of performance according to the accreditation standards compared with non-accredited health units. This short-term effect was shown within the first year from accreditation. Future research is needed to assess long duration effects of applying accreditation in non-governmental health units.
OBJECTIVE: To determine the effect of accreditation of non-governmental organizations' health units on patient satisfaction and provider satisfaction and the output of accreditation on compliance to some accreditation standards. SUBJECTS AND METHODS: Sixty non-governmental health units were selected as follows: 30 units already submitted for accreditation in three governorates and 30 pair-matched units not programmed for accreditation. Matching was done according to the socioeconomic standard and administration type, and from the same governorate. Satisfaction was measured by an interview questionnaire using the Likert scale. Assessment of compliance to some accreditation standards was done using a checklist. RESULTS: Mean patient satisfaction scores were significantly higher among the accredited non-governmental health units regarding: cleanliness, waiting area, waiting time, unit staff and overall satisfaction. No significant differences were noticed in provider satisfaction except for the overall satisfaction score. Most of the checked standards had compliance above 90% in the accredited units and were significantly higher than in the non-accredited units. CONCLUSION: Accreditation of the non-governmental health units has a positive effect regarding patient satisfaction and the continuation of performance according to the accreditation standards compared with non-accredited health units. This short-term effect was shown within the first year from accreditation. Future research is needed to assess long duration effects of applying accreditation in non-governmental health units.
Authors: David Greenfield; Reece Hinchcliff; Max Moldovan; Virginia Mumford; Marjorie Pawsey; Johanna Irene Westbrook; Jeffrey Braithwaite Journal: BMJ Open Date: 2012-10-10 Impact factor: 2.692
Authors: Emily J Cherlin; Adel A Allam; Erika L Linnander; Rex Wong; Essam El-Toukhy; Heather Sipsma; Harlan M Krumholz; Leslie A Curry; Elizabeth H Bradley Journal: BMC Health Serv Res Date: 2011-10-20 Impact factor: 2.655
Authors: Taraneh Yousefinezhadi; Ali Mohammad Mosadeghrad; Mohammad Arab; Mozhdeh Ramezani; Ali Akbari Sari Journal: Iran J Public Health Date: 2017-10 Impact factor: 1.429
Authors: Virginia Mumford; David Greenfield; Anne Hogden; Deborah Debono; Kevin Forde; Johanna Westbrook; Jeffrey Braithwaite Journal: BMC Res Notes Date: 2015-08-20