Effective organizational transformation in psychiatric rehabilitation and recovery.

The recovery model represents a new paradigm in the treatment of psychiatric disability. Many states have mandated the model's adoption by their public mental health agencies. As organizational transformation toward this new approach is rapidly occurring, guidance to make successful change is necessary. The recovery model is readily misunderstood and may be resisted by professional occupational cultures that perceive it as a threat to their expertise. Successful change agents need to understand likely sources of resistance to agency transformation, and be knowledgeable and skilled in organizational development to facilitate service conversion to the recovery model. Change agents need to carefully consider how to transform agency structure and culture and how to develop committed leadership that empowers staff. Recovery values and principles must infuse the entire organization. Guidelines to assist change agents are discussed and distilled through the example of a successful northern California recovery model mental health agency called Turning Point Community Programs. The guidance provided seeks to help make the recovery model portable across many types of mental health settings.